Mortgage Servicing Specialist

Description

POSITION SUMMARY

The Mortgage Servicing Specialist is responsible for providing the daily mortgage services developed by Xtend and our credit union partners. This involves processing daily participant and escrow payments, handling credit union mail, and more.

ESSENTIAL JOB FUNCTIONS

1. Deliver daily mortgage services to credit unions in accordance with run sheets, policies, and procedures.

2. Open, sort, and post credit union mail containing payments and deposits received from members.

3. Process member payments on sold loans and ensure accurate reporting and remittance of activity to investors.

4. Handle escrow disbursements for insurance, taxes, private mortgage insurance (PMI), and other obligations on member accounts.

5. Perform end-of-month services for credit unions, including participation processing and monthly balancing.

6. Complete additional balancing projects with prior approval from management.

7. Maintain clear and professional communication with credit union contacts to support ongoing service needs.

8. Perform additional duties as assigned to support organizational goals and evolving business needs.

JOB QUALIFICATIONS

1. High School graduate, GED, or equivalent work experience. Equivalent work experience equal to 1-2 years of prior office experience with a focus in business administration, Accounting or finance.

2. Two-year degree in a business-related field is preferred.

3. 1 year of experience in mortgage services is preferred.

4. CU*BASE experience is preferred.

5. Take ownership of personal and professional development by actively expanding knowledge of credit union operations, industry trends, and job-specific responsibilities.

6. Self-motivated and results-oriented, with a demonstrated ability to compete tasks with minimal oversight.

7. Well-organized with the ability to prioritize tasks and manage multiple projects in a deadline-focused setting while working independently.

8. Able to make sound decisions, using good judgment when handling challenges.

9. Clear and professional in both written and verbal communication.

10. Handles sensitive information with professionalism and respect for confidentiality.

11. Alignment with and commitment to the organization's mission, vision, and cooperative values.

12. Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

13. Excellent attention to detail and accuracy.

14. Ability to operate telephone, photocopier, fax machines and PC workstation.

15. Regular and predictable attendance.

16. Ability to maintain and present a positive and professional attitude.

17. Capable of analyzing problems and approaching solutions with a logical mindset.

18. Communicate effectively with a variety of audiences in both individual and group settings, including informal presentations, phone conversations, virtual meetings, and in-person interactions.

19. Able to build and maintain strong working relationships across teams and with partners.

Requirements

BUSINESS CONTINUITY

Responsible for duties as outlined in the Team Roles and Responsibilities section of the Xtend Business and Continuity Recovery Plan.

WORK ENVIRONMNET & PHYSICAL ACTIVITY

Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company.

Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse. Visual color discrimination (the ability to match or detect differences between colors, including shades of color and brightness) is necessary to ensure company standards are met.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. Employment at Xtend is on an at-will basis, unless otherwise stated in a written individual employment agreement signed by the CEO of the company. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.

Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer. Xtend is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.