Epic Business Continuity Analyst

Now hiring a Business Continuity Analyst!

Presbyterian Healthcare is hiring Business Continuity Analyst. This position creates and administers technical downtime plans and procedures across the enterprise; assists with facilitation and evaluation of program's testing; ensures plans are current, relevant, and tested. Maintains relationships with assigned department leadership to establish goals and objectives Business Resiliency programs and initiatives; works directly with Departmental BC Champions to properly identify and fully document department-level business functions and downtime processes. Provides training to Departmental BC Champions; ensures standardization in downtime plan purposes, meanings, tasks, and responsibilities. Facilitates and evaluates tests concerning downtime preparedness and associated procedures. Review and recommend improvements to Annual Business Impact Analyses and Business Continuity Plans with department BC Champions. Establish, maintain, and address errors in Epic BCA devices and processes.
Position reports to Business Resiliency as part of the Information Security Department.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Prefer Qualifications

This position is an on-site position.

• COMP TIA A+ Certification
• Working knowledge from within a technology environment utilizing EPIC BCA, Microsoft Windows, and Citrix.
• Preferred experience using Service Now
• Installing, configuring, and updating software applications and operating systems

• Bachelors Degree in Computer Science, Healthcare Administration, Business Management, or related
  Field, 6 years of additional experience can be substituted in lieu of degree.
• 3 years of experience in desktop support, service desk, or customer facing technology role.
• Basic Certification in Comp TIA A+.
• Working knowledge from within a technology environment utilizing EPIC BCA, Microsoft Windows, and Citrix.
• Preferred experience using Service Now.
• Installing, configuring, and updating software applications and operating systems
• Troubleshooting and resolving network connectivity issues
  
  

• Creates and administers clinical technical end user device downtime plans and procedures across the enterprise.
• Assists with facilitation and evaluation of program's testing.
• Ensures technical downtime plans are current, relevant, and tested.
• Develop and maintain the user base consistent with organizational objectives and priorities.
• Formulate best practice processes and procedures based on regulatory, compliance, and organizational best practices for technical downtime.
• Ability to develop long range goals and strategies around discovery, data loss, retention, and awareness.
• Develop regular reporting and metrics around all programs of responsibility to the Director of Business Resiliency.
  Operational Excellence
• Able to operate with a reasonable degree of independence regarding project management activities, including development of project plans and time estimates.
  
  

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.