Mortgage Default Operations Specialist

What The Role Is
The Mortgage Default Operations Specialist will assist with the monitoring of changes in state
and federal regulatory and investor guideline changes. The Default Operations area of default
will coordinate necessary changes in processes and procedures within all four areas of
mortgage default: collections, loss mitigation, bankruptcy and foreclosure. The This role will
include working closely with other default and servicing supervisors and managers to
coordinate audit preparation and responses and handling project coordination, system
enhancement testing, end of year process, process changes, etc.

How You will Make an Impact
Principal Duties and Responsibilities:
* Assist with default audits, initiatives and/or projects and facilitate solutions with various
teams. Including gathering requested documents, compiling reports and completing
research as applicable.
* Assist in development and improvements in processes, procedures and reporting for
audit preparation.
* Work with the Default Operations Supervisor on monitoring and updating default
processes and procedures to ensure compliance with State and Federal Regulatory and
Investor Requirements and guidelines.
* Assist Default Operation Supervisor with preparation of training material and
conducting training when processes or procedures are updated.
* Maintain an in-depth knowledge of process workflows within each area of default to
assist all areas.
* Complete Quality Control reviews on areas of default as assigned
* Complete system testing for all areas during projects, enhancements or as required.
* Complete vendor reviews to ensure vendors are set up properly for invoices and end of
year processing

* Complete reconciliation research and adjustments of various general ledger and DDA
outages forwarded from Central Recon Department and/or Accounting to assist in
clearing outages
* Daily, weekly or monthly portfolio review of counselor codes, flags, alerts, etc.
* Monitoring property inspection reports to identify vacant properties
* Handle order and monitoring of necessary property preservation on vacant properties
including requesting over allowables through the GSE/Investor as necessary
* Responsible for receiving, reviewing, obtaining approval and processing partial releases
on all loans and satisfaction of mortgages on aged paid off loans
* Processing loss mitigation claims
* Assist the bankruptcy department during high volume periods
* Assist the collections department with collection calls, letter preparation or other tasks
as needed during high volume and/or short-staffed periods
* Receive, review, obtain approval and process default department invoices
* Creating, updating and maintaining reports, forms, checklists, etc. as needed within the
Default Department
* Assist the Default Operations Supervisor with end of year preparation, review, testing
and proofing

Who You Are
Education
* High School Diploma
Experience
* Mortgage loan default and/or servicing operations experience
Characteristics
* Must work well with others
* Experience in assisting with management of multiple projects and processes.
* Must be able to develop positive relationships with all internal and external business
units and work cooperatively with others.
* In-depth knowledge of processes of default department
* Strong interpersonal communication and relationship building skills.
* Technologically savvy; with the ability to work in varied systems.
* Must be able to handle multiple tasks and manage workload independently.
* Must be organized, detail-oriented, results driven and maintain reliable follow-through.
* High level of production with attention to detail and accuracy
* Ability to make good business decisions and able to take direction.
* Capable of being proactive in implementing a plan and achieving results
* Ability to work under pressure.

* Tenacity for problem solving.
* Maintain a professional demeanor under all circumstances.
* Able to work more than 40 hours as needed based on departmental needs.
* Regular and reliable attendance

If your experience aligns with this description, please consider applying. Many skills are
transferable among industries and a passion for the role and willingness to learn are important
considerations. We believe that a diverse workforce creates problem-solving and creative
thinking, which is why we are dedicated to adding new perspectives to the team and encourage
everyone to apply.