Customer Support Training Specialist I

Olgoonik is an Equal Opportunity Employer

Overview:

The Customer Support Training Specialist is responsible for assisting and supporting curriculum maintenance and the proper archiving of curricula in SharePoint. This position requires the incumbent to work in accordance with Training and Performance Standard Operating Procedures (SOP) and Federal Law Enforcement Training Accreditation (FLETA) standards. The incumbent works closely with program offices, Subject Matter Experts, instructors and Instructional Systems Designers to support the maintenance and updates of lessons plans, student materials, and instructional media. The incumbent works under the close guidance of the Program Office.

This position is contingent upon contract award.

Primary Responsibilities:

• Processes customer service requests for updating course materials and updates Master Change
• Records in a timely manner.
• Ensures proper naming conventions are followed for all curriculum related materials using SharePoint.
• Archives curriculum and maintain tracking logs on SharePoint or other designated sources to ensure the currency of course materials.
• Actively monitors and maintains the customer service mailbox.
• Coordinates all change requests to existing curriculum materials with Instructional Systems
• Designers and/or Distributed Learning Designers and the relevant program office.
• Coordinates all requests to change Training Course Control Documents (course development documents) with Instructional Systems Designers, Distributed Learning Designers and the relevant program office.
• Provides weekly updates of course activities to the Curriculum Manager.
• Employees will require supervision and have limited opportunity to exercise independent judgement and initiative in the line of work.

Supervisory Responsibilities:

Education and/or Experience:

• Associate's degree, preferably in education, instructional design, or a related subject together with one (1) year of relevant experience, preferably in a training environment.
• Familiarity with standard concepts and practices in a training environment is preferred.

Knowledge, Skills, and Abilities:

• Excellent writing, proofreading and organizational skills.
• Must possess excellent written and spoken command of the English language.
• Must be proficient in the use of Microsoft applications (MS Word, PowerPoint and Excel.
• Must have knowledge of SharePoint.

Certificates, Licenses, Registrations:

• Driver's License

Security Clearance:

• Must be a U.S. citizen.
• Possess or be able to obtain/maintain a SECRET clearance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.

Work Environment:

General office environment.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.