Information Systems Manager 1- Microsoft 365 Administration

This position reports to the Client Services and Platforms Director. The incumbent leads the Microsoft365 (M365) Administrators and Support teams and oversees all technical and management functions, including, but not limited to, the management of staff, budget, technical solutions and services, architecture, managing technology and implementing projects. The incumbent must have a proven and strong background managing large enterprise level information technology systems along with a strong background and experience managing Microsoft Platform and associated M365 suite of products including, but not limited to Email, Teams, OneDrive, SharePoint, Azure, Intune and other collaboration applications and systems. The incumbent manages the Microsoft 365 system technical administrators and support teams in a 7 x 24 x 365 critical environment. The incumbent must also be a strong leader and a resource to both information technology (IT) and business leadership regarding industry trends and usage.

The position involves platform ownership and technology oversight responsibility. Along with making vital decisions relating to enterprise level architecture, assessments, planning, designing and implementing complete and integrated solutions for UCDH. Work is based on implementing or enhancing the technology to meet the UCDH enterprise needs. Research and prototype emerging products and solutions to enhance or offer new capabilities. This position often serves as a leadership consultant to meet technical or business needs.

The incumbent is a key member of the IT management team. Works closely with the CIO, CTO, CISO, Client Services Director, and other IT and non-IT leaders to provide technology solutions and services. Keeps up with industry trends and make formal recommendations for short/mid/long-term technology strategy for UCDH. Establish, maintain and monitor standards, best practices and strategies to comply with IT security, Health Insurance Portability and Accountability Act (HIPAA), and other compliance regulations. Communicates and collaborates with other UC campuses, the UC Office of the President, and with internal and external auditors regarding IT issues and events.

Apply By Date: 11/13/2025 by 11:59pm. Selection activities may start at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in computer science, computer engineering, or similar area and / or equivalent experience / training
• Extensive experience with Information Technology, management and communications
• A minimum of three years of Supervisory and/or managerial experience managing a technical team in an enterprise IT environment
• Extensive experience of eight years or more relating to Microsoft and Microsoft365 related products in an enterprise environment with a focus on supporting below functions or a combination of below:

Microsoft Windows Administration, Microsoft 365 Administration Email / SMTP Routing / DNS Routing Architecture and Configuration Active Directory, InTune, MS Azure, OneDrive, Teams, Outlooks, OWA. Email Security / Encryption / Legal Holds / Audits Experience with third party Anti-Spam & malware solutions Experience with Microsoft native spam, Data Loss Prevention (DLP), Encryption, and other security features

• Experience with SharePoint Architecture builds and implementations
• Experience with Email Archiving and Retrieval
• Knowledge of M365 suite with Windows, iOS and Android Devices and Operating System environments Cluster replication and redundancy
• Knowledge of MS scripting, including PowerShell Application Development
• Demonstrated enterprise-level experience or knowledge with the following technologies: Windows operating systems Microsoft Active Directory Virtualization platforms (VMware and Citrix)
• Demonstrated extensive Project Management experience
• Detailed knowledge of Word, Excel, PowerPoint, and other tools in the Microsoft Office Suite.
• Strong leadership skills and the ability to affectively prioritize and multi-task within a dynamic workplace.
• A creative and strategic thinker in terms of Microsoft Platforms and forecast changes and keep up to date on technological changes.
• Demonstrated ability to understand and articulate strategic and tactical vision regarding organization's needs, requirements and execution.
• Proven ability to see the big picture and capacity to inspire the team and to contribute to creative thought.
• Organized tactical supervisor/manager and capable of defining and implementing effective management structures and systems.
• Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects for assignments.

Preferred Qualifications

• Relevant professional business and / or technical certifications such as MCSE, M365, PMP, Six Sigma, etc.
• Master's degree in computer science or computer engineering field
• Experience with Databases, Application Development, Electronic Faxing, and Mass Emailing Systems.
• Knowledge of the principles of quality control and improvement.
• Ability to recognize aberrant values
• Strong analytical and management skills.
• Ability to work independently, set priorities, organize work, and meet deadlines.
• Ability to manage time schedules, meet deadlines, manage multiple requests and priorities, and to maintain productivity.
• Ability to be resourceful and diplomatic in facilitating the completion of projects.
• Excellent communicator; comfortable and effective in opening channels of communication, listening to customers' needs, and cultivating a healthy, productive, and ongoing dialogue.
• Strong negotiation skills; well-developed political skills; able to take ownership as needed yet seek counsel as appropriate
• Mentoring, teaching and communication skills necessary for interactions with department staff and other UC employees as necessary.
• Ability to work well with others and communicate in a meaningful way to management, peers, staff, and customers.
• Notifies supervisor of out-of-control, discrepant to unexpected situations within the appropriate time frame.
• Appropriately applies/enforces policy and procedure when making decisions.
• Strong leadership quality and public presence; able to represent the IT division with customers and most management levels internally and externally.
• Conducts self in a professional, courteous manner, representing the department in a positive way.
• Demonstrates good judgment in handling situations not covered by written or verbal instructions.
• Demonstrated commitment to fostering a culture of transparency and openness
• Identifies and works through conflicts to a positive resolution.
• Promotes win-win solutions.
• Responds to situations and problems with objectivity and fairness.
• Solid integrity with a strong moral compass and ability to use it wisely
• Uses analytics, research, and other techniques to address complex situations or problems and contributes to their resolution. Builds partnerships, seeks input from others, and creates ad hoc teams as required to address challenging problems.
• Ability to independently conduct research, perform quantitative and qualitative analysis of diverse information and prepare analysis and reports in logical format. Ability to analyze data from multiple sources and present meaningful report formats.
• Ability to develop and generate management or summary reports using relevant data, analysis, and data visualization techniques. Ability to compose reports, correspondence and summaries in a comprehensive organized format.

Key Responsibilities

• 40% - M365 Team Leadership
• 20% - Project Management
• 20% - Customer Service Management
• 10% - Financial Management, Purchasing, & Contracting
• 10% - Human Resource Administration

Department Overview

University of California Davis Health (UCDH) encompasses the Medical Center, School of Medicine, Practice Management Group, School of Nursing, and Research groups generating $1.6 billion in revenue and employing 13,000 staff, faculty and students. The UCDH operates 619 licensed beds, and has 60,000 ED visits, 860,000 clinic/office visits, and 32,000 admissions annually. UCDH is highly digital in the delivery of patient care and other services and is greatly reliant on information technology.

POSITION INFORMATION

• Salary or Pay Range: $8,925.00 - $18,675.00
• Salary Frequency: Monthly
• Salary Grade: Grade 26
• UC Job Title: INFO SYS MGR 1
• UC Job Code: 000667
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Monday - Friday
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• This position is not an H-1B visa opportunity.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Never 0 Hours
• Reaching overhead - Never 0 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks