Change Management Specialist

Change Management Specialist - Denver, Colorado

Do you want to make a global impact supporting a global Fintech organization? Are you a process-oriented and proactive professional who excels in a dynamic, fast-paced environment? Does joining a global company that invests in its people and builds their capabilities to adapt, develop, and innovate sound interesting to you? Then it is time to join Western Union as a Change Management Specialist.

Western Union powers your pursuit.

This role will be responsible for creating an environment that promotes continuous improvement, increases consistency and quality of training and communication material, and reduces internal customer pain points. This role will work closely with the End User Computing team to build strategies and coordinate stakeholder engagement, communication, and implement standardized solutions to facilitate adoption for key strategic initiatives. This role requires the ability to navigate through ambiguity, superior attention to detail, excellent written and verbal communication skills, and an appetite for learning.

Role Responsibilities

• Change Management:Support change initiatives by helping communicate the rationale behind changes, addressing concerns, and ensuring smooth transitions.
• End User Engagement: Work with end users directly and develop end user communities to test content, drive feedback, and build a change network within the organization.
• Continuous Improvement:Identify opportunities to streamline processes, optimize resources, and enhance organizational effectiveness through innovation and best practices.
• Effective Communication: Simplify complex concepts and technical jargon into clear, concise content to ensure accessibility and understanding.
• Cross-Functional Collaboration:Facilitating communication and collaborating between different departments or teams within the organization to promote efficiency and alignment.

Role Requirements

• Bachelor's degree or relevant work experience.
• 3+ years of related business, project management, organizational effectiveness, and change management experience.
• 1-2 years of experience in the technology industry preferred
• Familiar with organizational change management methodologies, Prosci certification a plus.
• Intermediate or advanced Microsoft Word, PowerPoint, and Excel skills.
• Excellent written and verbal communication skills.
• Ability to interact with all levels of employees and management.
• Understanding of technology and technical terms.
• Easily bridges teams, building collaboration and seamless touch points.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $ 70,200 - 93,600 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.

Your US specific benefits include:

• Flexible Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

08-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.