VP, Public Institutions

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities:

Client Service Excellence:

• Be responsible for organic growth initiatives for large GEN clients.
• Review and measure client satisfaction tracking, dashboard, and follow-up. Reporting metrics to the Practice Area Leads, Executive Director and Managing Director.

• Ensure consistent delivery of high-quality services that meet or exceed client expectations.
• Develop and maintain strong relationships with key clients and stakeholders.
• Identify opportunities for service expansion and improvement based on client feedback and market trends.
• Review and measure client satisfaction tracking, dashboard, and follow-up.

Operational Leadership:

• Provide strategic leadership and guidance to the GEN national service, ensuring the smooth execution of day-to-day activities and long-term operational objectives.
• Effectively hire, manage, and inspire high-performing teams of operations managers in support of the business when applicable.
• Partner with HR, Finance, Marketing, IT and Legal to ensure consistency of delivery, maintain point of contacts and organizational charts to achieve desired outcomes for the business.
• Develop and implement operational strategies, policies, and procedures to drive organizational growth, maintain operational excellence, and meet business goals.
• Collaborate with cross-functional teams to align operational activities with overall company objectives.

People and Culture Development:

• Create training, mentorship programs in partnership with HR and People Management team to develop talent.
• Maintain consistent communication with teams to ensure alignment with overall business priorities and appropriate cascading including Town Halls, leadership distributions, stakeholder feedback loops, and events.
• Champion a positive and inclusive work culture, fostering employee engagement, professional development, and talent retention.
• Collaborate with HR to implement employee programs, policies, and initiatives that enhance the overall people experience.
• Drive continuous improvement efforts to optimize team performance and foster a collaborative and high-performing work environment.
• Encourage a culture of continuous learning, performance feedback, and career development within the local teams including understanding resources available such as career framework, career development resources (employee/manager), and Workday resources.

Business Intelligence, Performance Metrics, and Reporting:

• Lead business intelligence initiatives, driving data-driven decision-making and optimizing operational efficiency using technology to deliver and measure the business, creating metrics that matter for the business and clients. Including: financial (Revenue/CI/AR), utilization, WIP, client satisfaction, business development, etc.)
• Develop and implement analytics frameworks and tools to provide real-time insights into operational performance and identify areas for improvement.
• Collaborate with cross-functional teams to translate business intelligence insights into actionable strategies and process improvements.

Process Optimization:

• Contribute to achieving the operational efficiency targets by leading efforts to identify inefficiencies, assist in creating roadmap for technology or joint business solutions transition and develop and implement process improvement initiatives to enhance productivity, reduce costs, and drive quality outcomes.
• Implement best practices, lean methodologies, and industry standards to optimize operational workflows.
• Foster a culture of continuous improvement, encouraging feedback and implementing innovative solutions to streamline processes.

Technology Integration:

• Identify opportunities to leverage technology to enhance operational efficiency and effectiveness.
• Collaborate with JLLT teams to evaluate, select, and implement technology solutions that support operational objectives.
• Drive the adoption of technology tools and systems, ensuring proper training and ongoing support.
• Stay updated on emerging technologies and industry trends to identify opportunities for innovation and automation within operations.

Financial Planning and Analysis:

• Lead financial performance monitoring
• Participate in budgeting processes
• Develop and implement financial strategies to support the service line's growth
• Collaborate with Finance to ensure accurate financial reporting and analysis.

Requirements:

• Bachelor's degree in business administration, operations management, or a relevant field; advanced degree preferred.
• Proven track record of leadership in operations, with a minimum of 5 years of experience in senior management roles.
• Strong understanding of operational principles, business intelligence, risk management, and process optimization.
• Excellent leadership and people management skills, with a focus on fostering a positive and inclusive work culture.
• Demonstrated experience in driving operational excellence and achieving key performance indicators.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Proficiency in utilizing business intelligence tools and software.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.

If you are a visionary leader with a passion for business growth, operational excellence and people development, we invite you to join our team \ and make a significant impact on our organization's success.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.