PMO & Best Practice Lead

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The Program Management Office and Best Practices Lead (PMO and Best Practices Lead)

Location : Washington, DC - 5x a week onsite

The Program Management Office and Best Practices Lead (PMO and Best Practices Lead) will drive process improvement within the Occupancy Planning team, establishing an improved overall process flow, accountability, and reporting to drive efficiency and agility. As a Program Manager, you will be responsible for overseeing the OP team, ensuring deliverables are completed on time, within budget, and in alignment with the client's strategic goals. You will collaborate closely with cross-functional teams, manage stakeholders' expectations, and drive the successful delivery of the program.

Key responsibilities include:

• Developing and driving the implementation of standardized occupancy planning materials for OP Projects and ongoing OP/MAC work:

  • Establish quality standards for OP deliverables. Conduct regular reviews and audits to ensure compliance with standards and requirements.

  • Implement quality assurance processes to minimize defects and improve overall project performance.

  • Maintain strong linkage to corporate PMO structures and industry best practices

• Driving OPM performance and reporting:

  • Lead account OP tracking, reporting, and review processes for all occupancy planning components, ensuring timely reporting, analysis, and issue resolution.

  • Collaborate with OP and CAFM managers to identify and address resource constraints or conflicts.

• Serve as the SME and leader for the delivery of OP services

  • Lead account OP tracking, reporting, and review processes for all occupancy planning components, ensuring timely reporting, analysis, and issue resolution.

Key Strengths -

Foster relationships

Great relationship building skills, client focus and team leadership. You'll foster critical relationships between various individuals and organisations. Simultaneously, supporting coordination and collaboration across various JLL business lines.

Dynamic

Ability to go above and beyond. Demonstrating initiative, strategic thinking, problem-solving, and a result-driven mindset with adaptability to change are a few of the key requirements of the job.

Communication Champion

Excellent written and verbal communication skills and the ability to engage at all levels of leadership from administrative to executive level. Ability to understand complex ideas and communicate them to others on the account and client.

Tech-savvy

You have critical thinking skill sets and can easily tell a story through data. You will be successful on the job if you have skills in Microsoft Excel (pivot table, vlook-up, cell calculations), and understand floorplans. Proficiency in Microsoft Office Suite and the ability to consolidate data and floor plans into PowerPoint Presentations for clients will be highly valuable for the job.

Additional Attributes:

• Results-oriented, client-centric, and strategically adept leader with executive presence. Makes impactful decisions in challenging situations, operating with a sense of urgency and a strong bias towards transformation and execution.

• Analytical problem-solver and team player: Demonstrates strong analytical skills, effective teamwork, and possesses a structured approach to problem-solving, driving sustainable change by addressing root causes.

• Effective in structuring, staffing, and managing projects and teams for clarity, timely execution, and corrective action. Demonstrates strong organizational and planning skills.

• Exhibits perseverance, resourcefulness, adaptability in ambiguous situations, and possesses commercial and financial acumen.

• Strong cultural alignment: unwavering ethical standards; drives excellence and is innately collaborative.

Desired education, skills and experience -

• Bachelor's degree in real estate, architecture, design, project or construction management or related field with a minimum of 7 - 10 years of work experience in a corporate environment is preferred

• Expert level of understanding and knowledge of occupancy planning methods and practices

• Proficiency in Microsoft Office Suite and CAFM/IWMS database applications is required

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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