Under the direction of the Accounts Receivable Supervisor, manages customer account balances to maximize collection of those balances, ensuring timely payment of amounts owed and rapid resolution of customer payment deductions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
In each of the duties listed below the employee is expected to perform to the highest standards of quality, to strive for maximum customer satisfaction, and to continually look for ways to improve the methods, practices and procedures of this position:
Accounts Receivable I Responsibilities
- Payments & Deposits
- Post and balance daily payments and deposits to customer accounts timely and accurately.
- Coordinate bank sheets for daily payment postings as assigned.
- Communicates with bank to resolve any bank deposit errors or issues.
- Maintain accurate and current Accounts Receivable for a defined segment of customer accounts.
- Maintains knowledge on all customer account information for assigned accounts.
- Monitors Accounts Receivable for overdue balances through various reports and intiates remedies to correct payment patterns that are beyond the credit terms established.
- Sends automated weekly account notices, and automated and manual monthly statements to customers.
- Contacts customers via phone and email to ensure timely payment of invoices, credit memos, discrepancies and transactions and records status and progress on the account.
- Provides necessary documentation as needed to collect overdue balances. Documention may include invoice copy, bill of lading, packing slip, and proof of delivery from freight carrier.
- Monitors and reviews customer return (for credit) for release.
- Reconciliation of customer accounts, discrepancies and payment issues.
- Review and process order credit holds once the account has been resolved of its credit issues.
- Track and monitor customers accounts, credit history & reports to assist with overdue, credit limit overages, payment trends and account/business changes.
- Utilization of skip tracing tools and techniques to review and resolve Accounts Receivable matters.
- Partners with Sales department and other SAF-Holland staff for resolution of discrepancies and credit issues.
- Notifies Accounts Receivable Supervisor of worsening credit situations, payment trends, and recommends credit block/credit reviews.
- Maintain and prepare customer account data reports.
- Month end closing checklist.
- Credit Limit Increase Reviews
- Review and process existing customer account credit limit increases.
- Gather supporting documentation and submit requests through online portal, SAP or 3rd party applications/software.
- Maintain, review and resolve customer customer charge backs (debit memos) and initiate process for resolution for a defined segment of customer accounts:
- Data entry, tracking and balancing of all charge backs (debit memos)
- Maintain paperwork, files and backup documentation.
- Obtain details from customer and work with Sales, Plant, Customer Service and Customer contacts to understand and resolve issue.
- Provide evidence for claim denials to the customer and issue payback requests and follow up. Obtain additional support for customer denial if needed.
- Receive appropriate approvals for crediting customer account as case may dictate.
- Monitors, reviews and audits customer return list
- Determines eligibility of release for credit memo
- Works with Customer Service and Pricing Analyst staff to resolve any discrepancies with the return such as pricing, documentation or support, header information or incorrect billing of product, fees or tax etc.
- Monitors reviews and audits CMR & DMR list.
- Identifies areas of continuous improvement by working with SAF-Holland staff, Customer, Vendor and other outside sources:
- Processes and procedures
- Recognize and resolve inconsistencies, multiple chargebacks, poor payment trends/habits.
- Determine root cause issues on customer accounts, chargebacks, repeated chargebacks and payment behavior.
- Miscellaneous tasks, account analysis and projects
- Contributes to team effort by accomplishing tasks as needed, timely, efficiently and effectively.
Miscellaneous (Non-Supervisory)
- Acts as a good steward of the Company's resources and exemplifies the values of the Company.
- Ensures personal compliance with all Company policies, procedures, values, ethics, and rules.
- Maintains and promotes a safe work environment through ownership of Company safety program. This includes following all safety rules/regulations and proper operating procedures, as well as the proper use of prescribed safety equipment pertinent to the department, and immediately reporting all accidents/incidents to supervisor.
- Supports the Company's equal employment opportunity and affirmative action policy and actions, immediately reporting violations to supervisor and/or the Human Resources Representative.
- Ensures that work area is free from any form of harassment (sexual, racial, religious, etc.), immediately reporting violations to supervisor and/or the Human Resources Representative.
- Supports Company's quality and environmental policies and programs and meets quality requirements specified for position. Meets quality requirements specified by production drawings, bills of materials, control plans, policies, work instructions, and procedures.
- Actively participates in and successfully completes appropriate training. As appropriate, submits documentation of specific training to support successful completion (i.e. course description, certificate; Training Completed/Evaluation Form).
- Meets with supervisor at least once per year to review job performance using this job description as a basis for appraisal.
- Maintains complete security and confidentiality of all Company records and employee data.
- Maintains a clean, orderly and professional work environment.
- Performs other miscellaneous duties as may be assigned.
SUPERVISORY RESPONSIBILITIES No direct supervision is required of this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to perform under stressful conditions.
EDUCATION and/or EXPERIENCE Associates' Degree with a major in Accounting or Finance; or a minimum of two years' related experience; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
- Certificate from approved Collection course from NACM or other approved institute preferred.
REQUIRED SKILLS AND ABILITIES
- Proficiency with MS Office (e.g. Excel, Word, Powerpoint).
- Excellent verbal and written skills.
- Strong knowledge of cash application, collections, credit management, customer deductions, and customer service.
- Detail oriented, very well organized with strong time management skills
- Results driven and resourceful with effective problem solving and analytical skills.
- Accountable with a sense of urgency and ownership of resolution.
ADDITIONAL SKILLS AND ABILITIES
- Proficiency with ERP financial modules
- Experience working in a shared services, process driven or service center environment.
- Expertise in Order to Cash function including best practices, technologies, processes, and procedures.
- Experience working for a multinational organization and working with collegues internationally
LANGUAGE SKILLS Ability to read and comprehend instructions that are occasionally of a complex nature, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and exchange rates.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL Travel is occasionally required.
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Haldex
$40,000 - We offer a benefits package designed to keep employees and their families happy, healthy and secure. We offer Medical, RX, Dental, Vison, Company Paid Life Insurance for employees and their families, Paid Long-term and Short-term Disability, a W
Jun 12, 2025