GENERAL SUMMARY
The Credit and Collections Specialist creates value for DeZURIK by providing Finance and our business partners insightful data and analysis to assist in the optimal management of cash collections while minimizing exposure for bad debts and in establishing trust in working relationships with representatives, customers, and third-party AR management team.
This position is currently eligible for DeZURIK's hybrid work schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Credit
- Establish new customer accounts in coordination with the order administration team.
- Review daily report of new orders entered to establish credit limits for new or modify existing customers limits and request credit applications as needed.
- Evaluate customer credit applications, credit reports and review payment and receivables history to establish credit limits within authority level. Escalate to a higher authority as required for further evaluation.
- Manage blocked order report to mitigate risk of financial loss for various financial shipment holds.
- Monitor customer accounts with past due balances and report to Risk Manager and CFO receivables with high probability of delinquency.
- Develop and coordinate with Risk Manager, sales personnel, and customer any remedial actions for delinquent accounts.
- Upon notification of bankruptcy, inform CFO, Corporate Controller, and Risk Manager. File proof of claims and perform follow up actions.
- Document the communication, negotiation and approval of credit or other terms in content management system (NetSuite or equivalent).
Customer Account Credit Memo Management
- Manage and process all non-inventory customer account credit memos. Escalate approvals to a higher authority as required.
- Coordinate with order administration, field service, and other teams as applicable to validate accuracy and process customer account credit memos.
- Ensure timely communication and /or application of credit memo for customer's account.
Collections
- Coordinate with Credit & Collections Administrator on investigation of unpaid amounts by interfacing with third-party AR management team and resolving disputes, processing data requests, updating cash collections team on issues, and working with collection agencies when necessary.
- Manage customer held retention and reconcile customer account and purchase order balances as required.
- Establish thorough understanding of, and management of risk mitigation tools such as surety bonds, letters of credit, etc. for North American customers.
- Secure Bond information, when applicable, and process lien waivers to receive timely payments.
- Lead improvements in the credit and collection process by working with internal and external personnel.
- Assist in various collections and other accounting projects.
- Maintain accurate ledger accounts and spreadsheets for deferred revenues and coordinate with accounting personnel to ensure timely cash application.
- Collaborate with various internal teams to complete and manage progress billings and proforma invoices as required on special contracts.
- Electronically submit invoices as requested by customers.
Cash Application
- Approve invoices and credits in timely manner via review of export/domestic shipments for appropriate title transfer point.
- Apply cash collections daily using on line website lockbox imaging system.
- Investigate and reconcile unidentified payments in timely manner.
- Reconcile general ledger accounts and prepare cash journal entries.
- Investigate open issues for freight, pricing, billing information, and submit required documents for freight, proof of delivery, lien waivers, etc. to customers for payment.
- Process customer credit card payments, manage customer questions, and daily banking activity.
- Assist in various Accounting projects supporting the monthly and year-end close process and the annual audit.
EDUCATION AND EXPERIENCE
- Bachelor's degree in relevant field.
- Minimum 4 years of relevant professional experience.
KNOWLEDGE, SKILLS AND ABILITIES
- Must have a clear understanding of sales cycle from customer proposal through payment collection.
- Attention to detail.
- Proficient in Excel and other Office products.
- Ability to work well both independently and collaborate as part of a larger team.
- Requires strong verbal and written communication, organizational, and problem-solving skills, with high attention to detail.
- Understanding and proper use of M-Files, NetSuite, Box, Avalara, and/or BAAN preferred.
PHYSICAL DEMANDS
- Physical demands are typical of an office position including extended periods of sitting, and extensive use of a personal computer and telephone.
- Must be able to see and move throughout the plant in order to resolve work problems and facilitate processes.
- Occasional handling of material and components.
- Must be able to lift up to 25 pounds independently.
WORKING CONDITIONS
Normal manufacturing and office environment. When working occasionally in some shop areas, personal protection equipment (PPE) will be recommended and/or required (safety shoes, safety glasses w/side shields, hearing protection, face shield, gloves, apron and boots). Must have the ability to support extended business hours to meet customer business needs.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
QUALITY
Quality encompasses all aspects of DeZURIK, Inc.'s business, and every team member shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All team members have an obligation to identify and record any such nonconformity, and, through designated channels, initiate and recommend solutions.
SALARY AND BENEFITS
DeZURIK offers a competitive hourly rate in the $27.28 to $34.10 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.
Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
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DeZURIK, Inc.
$27.28 - $34.10 / hr
life insurance, paid time off, paid holidays, retirement plan
Jun 16, 2025