Citations and Adjudication Supervisor

Position Title: Citations and Adjudication Supervisor

Position Number: 41015229

Payroll Title: PARKING OPS SPEC 2

Job Code: 5043

Job Open Date: 6/17/2025

Application Review Begins: 7/3/2025

Department Code (Name): PARK (Parking Office)

Percentage of Time: 100%

Union Code (Name): 99 Non-represented

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-exempt

Salary Grade: PSS/19

Pay Rate/Range: The budgeted hourly range that the University reasonably expects to pay for this position is $28.07 to $38.17/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Work Location: Parking Services - 101

Working Days and Hours: Monday - Friday 8:00am - 5:00pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC & Non-UC locations)

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

Transportation & Parking Services (TPS) is part of Housing, Dining, and Auxiliary Enterprises (HDAE). TPS is an innovative and self-sustaining department that supports the UCSB mission by providing safe and reliable parking, fleet services and transportation alternatives to our campus community. TPS manages over 9,500 parking spaces and over 400 vehicles. TPS coordinates inbound and outbound traffic planning for all major campus events.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

The Citation and Adjudication Supervisor oversees and administers the Citation and Adjudication Operation in Transportation & Parking Services (TPS). Responsible for over $1 million collected annually into the Fines and Forfeitures account. Oversees Citations and Adjudication unit in the performance of their daily duties. Ensures high level customer support and problem solving. Responsible for coordination and integration of databases for numerous vendors as well as on campus systems such as T2, Iris, ParkMobile, UCPath, BARC, Mercury, and Gold. Acts as liaison between Parking Services, other campus departments and the public. Responsible for overseeing all aspects of citation processing including citation appeals, Administrative Hearings, DMV interface, and preparation of letters for mailing as well as routine or complex correspondence. In compliance with the California Vehicle Code (CVC), uses independent judgment in the adjudication of citation appeals. Addresses customer problems and complaints. Interacts with a highly diverse campus population in dealing with complex issues of campus access and parking at UCSB, by exercising diplomacy and tact even in the face of adversity.

Required Qualifications:

• High School Diploma
• 1-3 years Experience with parking operations; policies and procedures.

Preferred Qualifications:

• 1-3 years in a supervisory or lead capacity, overseeing staff or unit operations.
• 3 years experience with parking operations, policies, & procedures.
• Working knowledge of applicable laws, regulations, codes and ordinances related to parking management.
• Proficient in web-based parking related systems and Google suite.
• Analyze operational & financial data to make recommendations to management.
• Strong communication skills to interact with the public, staff, & campus partners.
• Demonstrated ability to confront and clarify issues.
• Strong organizational and time management skills.

Special Conditions of Employment:

• Required to hold a valid driver's license, have a driving record that is in accordance with local policies and procedures, and/or enroll in the California Employer Pull Notice Program.
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

• 55% Supervise Citations and Adjudication Unit - Oversees and administers all aspects of the Citations and Adjudication of TPS to include staffing, organization, policy and procedures. Ensures procedures and practices are in compliance with UC fiscal and cash handling policy and procedures. Ensures strict compliance with the California Vehicle Code in regards to citation processing, adjudication, collection, and vehicle immobilization and/or impoundment. Supervises all aspects of the citation appeal process including: the online process for citation adjudication and Level I administrative reviews preparation of all related documents and schedules for Administrative Hearings (Level II reviews) preparation of, and filing of necessary court papers for appellant's appearances in Superior Court (Level III review) Recruits, selects, trains, and evaluates employee performance. Communicates assignments, job expectations and monitors work. Provides coaching, discipline, written reports and employee appraisals. Provides information about departmental policies, work rules, work ethics, operating procedures, and standards of performance. Resolves service problems and/or failures by researching the pertinent issues, identifying alternative means of fulfilling customer needs and implementing solutions. Reviews and audits incoming revenue to ensure compliance with university policy, practices and procedures. Monitors all citation issuance and revenue works with the Financial Team to identify excesses and/or shortfalls and provide options for resolving budget issues. Performs periodic internal audits for each area of responsibility including appeal results, financial deposits, and timely issuance of notifications. Responsible for ensuring coverage is accomplished through proper planning, coordination, approval and scheduling of employee work schedules, vacation plans and sick days so as to avoid coverage gaps to the maximum extent possible. Performs organizational assessments to identify staffing, equipment and technology needs in order to maximize citation and adjudication unit efficiencies. Communicates and explains job expectations to employees so they understand their duties, roles and responsibilities Supervises DMV data transfers such as Registered Owner, DMV liens, and associated return files regarding delinquent citations. In the absence of the Permit Sales Supervisor provides supervision and management to the Sales Unit.

• 25% Citation Adjudication - Reviews & responds to the more complex citation appeals that have been escalated from the citation adjudicator in writing, via the internet, in person or via phone. Analyzes all relevant evidence, including prior violations, warnings, and previous appeal outcomes. If necessary collaborates with the Assistant Director, Operations Manager, Enforcement Supervisor, and Adjudication Team on complex cases. Engages with enforcement officers and police staff to gather details on citation issuance. Utilizes campus benchmarks, internal databases, and case information to draw evidence-based conclusions and make fair, consistent decisions. Follows established guidelines from the Director and Administrative Services regarding citation waivers. Conducts on-site visits as needed to assess signage, parking lot layouts, and other factors relevant to the appeal process. Ensures compliance with California Vehicle Code (CVC) regulations, including time frames for Level I Administrative Reviews and Level II Administrative Hearings in coordination with UCPD. Maintains impartiality by recusing from cases involving personal relationships, business interests, or any potential conflict of interest.

• 10% Financial Analysis & Reporting - Reviews, analyzes, and summarizes information on citation activity including appeals, citation issuance, and payments. Prepares and provides productivity and statistical reports and charts on a timely basis to management. Prepares periodic reports and charts drawn from statistical data, canned reports or extracted from raw data files. Tracks receipts by payment types such as on-line credit card, mail, Sales Office, ensuring compliance with audit requirements. Closely tracks and monitors all revenue and monthly expenses. Performs periodic audits of citation payment processing. explanations of policies and procedures regarding permit sales, permit eligibility/restrictions, and other pertinent information. Composes professional memos, letters and reports which may include explanations of policies and procedures regarding permit sales, permit eligibility/restrictions, and other pertinent information.

• 5% Planning & Analysis - Analyzes citation trends in order to predict revenue and workload. Analyzes trends in citation appeals making appropriate recommendations regarding signage, enforcement, regulations, event management, general parking policy, and community/campus outreach. Analyzes outcomes of Administrative Hearings making necessary recommendations to enforcement, adjudication, TPS management, and/or special events. Makes recommendations for changes to Parking Rules and Regulations, policies, signage or other applicable areas as needed.

• 5% Other Responsibilities - Work special campus events such as Commencement, Move-In and other student initiated events supporting a variety of attendees such as student family members, students & faculty/staff Ensures compliance with accounting and audit policies and procedures. Maintains work area ensuring compliance with university standards of good stewardship. Will be assigned special projects and a variety of administrative tasks, attend staff development training, user group meetings, vendor conferences and other training to maintain and enhance professional skills and expertise.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

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