Renewal Success Specialist

About the Role & Team

Are you passionate about reducing churn, improving customer health, and driving long-term retention?

If the answer is "yes", as a Renewal Success Specialist, you will play a pivotal role in safeguarding our customer base by proactively analyzing health signals, collaborating across go-to-market teams, and executing preemptive strategies that drive renewal success for our Velocity Segment. This role is a blend of scaled Customer Success and light touch technical consulting, designed to support customers at risk and ensure they realize lasting value from our platform. You'll be responsible for managing our sub $100k (1:many) book of business, using data driven insights, scalable workflows, and automated interventions to deliver high impact customer engagements without relying on high touch models to help reinforce customer value at key inflection points in the renewal cycle.

This role sits within the Renewals team, which is part of the broader Customer Success organization.

If you're excited about combining customer strategy, technical acumen, and automation to make a measurable impact on retention, this role offers a dynamic and meaningful opportunity.

As a Renewal Success Specialist, you will:

• Develop an expert understanding of Amplitude's platform and use cases.
• Analyze customer health data to identify churn risks in the sub $100k book of business and trigger automated or manual interventions.
• Serve as a First Response Advocate for at-risk customers, engaging directly to understand their challenges, advocate for their needs internally, and collaborate cross-functionally to implement tailored mitigation plans aligned with the specific risk categorization.
• Monitor intervention effectiveness and provide structured feedback to internal teams to inform and optimize our retention and growth approaches.

What Makes You a Great Fit:

• Previous experience with Gainsight & Salesforce is a huge plus, along with strong analytics skills
• Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers
• Collaboration mindset, both internally and externally
• Curiosity & motivation to learn - you're eager to understand our product inside and out so you can effectively communicate its value
• Problem-solving mentality - you approach challenges with a positive attitude and embrace change in a fast-growing environment
• Candidates who are tech-savvy and comfortable with utilizing digital tools and platforms would thrive in this role

At a minimum, you need to have:

• Previous experience, 3+ years in Customer Success within a SaaS organization
• Experience managing a large customer portfolio while collaborating with multiple internal teams
• Willingness to go the extra mile with a strong work ethic and a customer centric mindset

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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