Clinical Apps Technician

Position Summary
The Clinical Applications Technician is responsible for providing over-the-phone troubleshooting support for technical and educational-related issues for the electronic medical record system. This includes support for all internal medical center users, patients via an application portal, and community connect affiliate hospitals. This position includes collaboration with various IT technical and application teams to resolve 1st and 2nd level support issues. This position also includes support tasks, system maintenance and other support duties as assigned.

Required Qualifications

Degree in Nursing, Computer Science or related field, preferred. 1years Help Desk experience required. Previous experience working with and/or supporting the clinical applications (preferably EPIC). Industry Certifications are a plus. Working knowledge of computing environments, skills, PC and computer terminology, computing technologies, PC operating systems and applications, etc. is also required.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!