(Contract) Patient Navigator, Access Solutions & Patient Services (Portland or South San Francisco)

****Multiple roles available****

Note: Relocation benefits are not available for this job posting. In this role, applicants would be employed through Kelly, the Managed Service Provider for Genentech's Contingent Workforce, to work on a Genentech assignment. Below are details about the assignment and Genentech.

Location: Portland or South San Francisco

It is preferred that candidates reside in Portland or within 50 miles of Portland.

Work Arrangement: For the first 6 months, the role will be hybrid (3 days a week on site). After that period, depending on performance and business needs, this role may have the opportunity to switch to fully remote.

Roche is a global healthcare group with 94,000 employees in 100 countries, focused on innovation and transforming patients' lives. Genentech Access Solutions, a member of Roche Group, helps patients navigate the insurance process and access medicines, improving their quality of life. Roche values science, technology, innovation and professional development. The company has a unique culture centered around its people and a vision for greater patient benefit and impact. Join Roche and be part of one of the world's largest biotechnology companies, making a meaningful difference in healthcare.

Your Opportunity:

The Patient Navigator (PN) will act as a single point of contact to support patients in understanding their treatment journey, address clinical and non-clinical questions, identify and address barriers, provide resource referrals, and coordinate infusion treatment logistics on behalf of the patient. The PN provides comprehensive and coordinated assistance to patients, and serves as a liaison between patients and their care providers (physicians, infusion center, etc.).

The Patient Navigator is an Individual Contributor who reports to the Patient Navigator Manager.

Key Accountabilities

• You will act as the single point of contact for the patient, prescriber, and other healthcare professionals, including infusion center support staff.

• You will coordinate both externally and internally to ensure the best possible outcome for the patient.

• You will maintain a current understanding of MS marketplace dynamics and regional trends, utilizing local expertise to identify barriers and improvements to the program.

• You will establish and maintain positive working relationships with patients and key customers, including physicians, office staff, practice managers, nurses, and infusion center personnel.

• You will deliver quarterly insights of metrics and measures, support strategic planning, and proactively offer solutions for improvement, with business travel required to support these needs.

Who you are:

Qualifications:

• Bachelor's degree (preferred) or equivalent experience in social services, health education, psychology, patient navigation, or counseling.

• 3 years of healthcare experience, with reimbursement experience preferred, and strong problem solving, critical thinking, and decision-making skills.

The expected salary range for this position, based on the primary location of Portland, is $34 per hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.