Accounts Receivable Supervisor

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Accounts Receivable Supervisor plays a critical role in ensuring the timely collection of domestic receivables. This role will optimize the receivables process by improving cash flow and reducing overdue accounts as well as reviewing other AR processes for improvements and efficiencies.

Team Management: Oversee a team of 10-14 collectors, assign station/tasks, set goals, and provide guidance and support to ensure the smooth functioning of the accounts receivable department. Conduct bi-weekly one on one meetings to review each collector's portfolio of accounts. This includes providing support, guidance and to discuss barriers to payment. Set performance goals and conduct performance evaluations. Provide training opportunities for the AR Team.
• Collections Management/Customer Onboarding: Develop and implement a proactive and systematic approach to ensure timely payment of outstanding invoices. This may involve contacting customers via phone or email to resolve payment issues as well as setting up payment plans. Ensure customer credits do not exceed 90 days. Maintain AR aging at 8% < 60 days and 5% < 90 days. Oversee the customer onboarding process.
• Problem Resolution and Support: Communicate effectively with internal and external stakeholders to address any issues related to age of accounts and any issues. Serve as a point of escalation for the collections team.
• Reporting and Analysis: Prepare and present bi-weekly and adhoc aging reports for Station Managers, Regional Directors, Upper Management, etc.
• Continuous Improvement: Analyze current accounts receivable processes and identify areas for improvement. Implement best practices to streamline collection processes. Responsible for software review and optimization
• Other Responsibilities - Moderate book of accounts when necessary.

Education Qualifications

• Bachelor's Degree Business or Accounting or equivalent Required

Experience Qualifications

• 3+ years Experience in collections Required

Skills and Abilities

• Experience with respectfully communicating with internal and external parties (High proficiency)
• Proficient in oral and written communication, maintaining professionalism and adhering to company policies, prior to sending written correspondence, ensuring accuracy in spelling, grammar, and formatting (High proficiency)
• Ability to work with top leadership in conveying AR information and decisions (High proficiency)
• problem-solving skills with the ability to develop new ideas and innovative solutions (High proficiency)
• Efficient time management/organization skills (High proficiency)
• Demonstrates the ability to meet deadlines (High proficiency)

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!