Business Service Specialist I

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Business Service Specialist I

Location(s): Wilmington, OH

• The Business Services Specialist I roles will cover several areas of the operations business to include, Document Management, Release Services, as well as Title Services Groups.
• This role is expected to complete all responsibilities listed within their operational area.
• Team members will be responsible for acting as a collateral/title specialist on behalf of our business partners.
• Reply to email messages, faxes, and service tickets.
• Engage customers and determine how to assist them.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Process applications for duplicate vehicle titles, payments, or changes to vehicle titles.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.
• Process incoming title requests for maintenance on existing lender accounts.
• Operate mail equipment.
• Identify collateral documents.
• Execute escalated or expedited transactions.
• Perform other duties as necessary.
• Ability to work a flexible schedule as needed, including occasional mandatory overtime.

• HSD, GED, or equivalent work experience.
• Excellent verbal and written communication skills.
• Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier.
• Basic knowledge of PC software applications (i.e., MS Office, Excel and Outlook).
• Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy.

• Experience in a customer service position.
• Ten-key skills for payment transactions team.
• Knowledge of client requirements for DMV and related documents.
• Knowledge of various state DMV forms and their use by the company.
• Knowledge of company proprietary software.
• Knowledge of state abbreviations.