Director of Operations - Spectrum Center

Compass Group
life insurance, parental leave, paid time off, flex time, retirement plan
United States, North Carolina, Charlotte
Jul 14, 2025
Levy Sector Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. This role is located at the Spectrum Center with the Charlotte Hornets. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary Drive operational excellence in an arena like no other! As the Director of Operations, you will lead the day-to-day execution of hospitality operations while championing innovation, efficiency, and guest satisfaction. You will manage cross-functional teams, oversee event planning and execution, and ensure that every department is aligned with Levy's gold standard of service. Qualifications: Bachelor's degree in Hospitality, Business, or related field preferred 5+ years of senior-level hospitality or venue operations experience Strong knowledge of food & beverage operations and event management Strong Proficiency in budgeting, forecasting, and financial analysis Experience leading large, diverse teams Key Responsibilities: Oversee all venue hospitality operations, including concessions, catering, and premium services Lead and support department managers to ensure operational alignment Manage labor and inventory costs while achieving service goals Develop and execute operational plans for events and daily operations Partner with venue leadership to drive innovation and enhance guest experience Ensure compliance with all safety, health, and sanitation regulations We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.