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Sr. UX Design Program Manager

Allstate Insurance
United States
August 05, 2022

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes, and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 90 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

UX at Allstate

We're a large and well-respected digital design organization of 115+ passionate UX Designers, Content Designers, Researchers, Visual Designers, and Design Program Managers led by our VP UX. And we'll be growing by 40% in 2022. We're hiring to evolve UX across dozens of digital products and services and Allstate brands, and to establish a shared design platform: an expanded design system, reusable content, user research and design thinking.

Here's what you can expect from a UX career at Allstate:

  • Participate in a collaborative, fun and friendly remote team environment that values diversity, builds and trains individuals, and supports long-term career and skills growth.
  • Contribute to large-scale digital systems and products that are used by millions of customers and have a meaningful impact on our business.
  • Join a proven UX organization that is benefitting from high growth, demand, visibility and investment.
  • Practice true user-centered design, supported by robust research and analytics capabilities.

At Allstate, you'll help innovate and reinvent insurance and improve customers' lives by designing products to support them in their moments of greatest need, and you'll have fun along the way. Join our diverse team of creative problem solvers using our talents for good - at work and in life.

Job Summary:

The Sr. UX Design Program Manager creates a work environment that empowers and enables designers to function seamlessly and do their best work. They organize and manage digital products and services from the ground up; facilitate diverse teams toward clear priorities, unified goals and measures of success; work closely with fellow UX team members to nurture partner relationships and requests; think broadly about systems, software/tools, patterns and process to innovate and improve the design organization's operational effectiveness; apply and support how we scale human-centered design in an agile organization; drive collaboration and learning opportunities to create a healthy, engaging design culture.

Key Responsibilities:

Program Delivery

  • Understand and contribute to partner area business strategies, goals, products, and roadmaps.
  • Lead and coordinate new work requests across stakeholders, framing opportunities to effectively prioritize and clearly define the UX engagement.
  • Define optimal staffing capacity, and operating models to facilitate healthy collaboration, design quality and workflow efficiency.This includes establishing and facilitating team rituals.
  • Manage relationships with internal business and technology partners across program areas.
  • Track and report on delivery performance and resource capacity.

Talent, Process and Operational Effectiveness

  • Care for our humans; lead improvements in hiring, onboarding, personal development and recognition practices.
  • Communicate a clear understanding of design activities and value.
  • Standardize, measure and optimize our design processes and tools to drive design quality and efficiency.
  • Optimally leverage budgets; coordinate UX expense management and reporting.
Supervisory Responsibilities:

This job may have supervisory duties

Preferred Qualifications:

Education and Experience

  • Bachelor's degree required.
  • Six or more years of design program, operations or account management experience in delivering digital solutions.

Certificates, Licenses, Registrations

  • Agile Scrum Certification a plus but not required.
  • PMP or equivalent a plus but not required.

Functional Skills

  • Consumer-centric predisposition and demonstrated relationship building experience.
  • Polished communication and presentation skills; effective at navigating crucial conversations.
  • Ability to understand data, analyze results and draw insights.
  • Demonstrated collaborative, experimental and holistic approach to problem solving.
  • Ability to work independently and apply strategic, systems thinking to maturing the UX practice.
  • Experience organizing and adapting UX team practices within an agile scrum or XP environment.
  • Knowledge of best practices for planning and executing human-centered design.
  • Comfortable facilitating design thinking exercises (don't worry if you haven't done it before, in-house training is provided
Compensation Data

The hiring range for this position is $115,000to $135,000. Offers will be commensurate with experience.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on , , and or watch a .

Allstate generally does not sponsor individuals for employment-based visas for this position.

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