Senior Payroll Conversion Consultant

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Payroll Conversion Consultant is responsible for supporting routine and complex Implementation and Retirement Plan Services to achieve successful setup of payroll integration for new and existing retirement plan sales. The Consultant will act as project manager and consultant for payroll integration for conventional client groups as well as client groups with more intricate and complex needs. Also, will work side-by-side with the Implementation Consultant during the conversion process and will act as the point of contact with Plan Sponsors, Financial Advisors and Third-Party Administrators for all payroll, online enrollment and automatic enrollment related matters for assigned client groups with both standard and more complex plan set up.

What you will do

• Serve as a daily contact and subject matter expert (SME) to Payroll Consultants answering questions, training, and serving as a point of escalation for more complex issue resolution.
• Solve complex problems by applying broader perspective and experience to identify and utilize existing solutions.
• Respond to email, service requests, assist line and instant messaging from new and existing clients.
• Ensure successful setup of payroll integration and installation of both standard and complex new transfer and/or start-up retirement plan sales.
• Act as the primary contact for regarding all payroll set up matters for assigned client groups.
• Attend ongoing weekly conference calls on assigned projects and consult with client contacts including plan sponsors, payroll vendors, financial advisors, third party administrators, relationship/client service managers, regional sales directors and internal departments for the timing of conversion, outstanding items, critical tasks and project management.
• Gather required data to support the automatic enrollment and feedback file processes for both standard and more complex client groups.
• Discuss service product features to determine suitability of payroll method and provide comprehensive explanation of administrative duties associated with payroll.
• Coordinate with internal teams to facilitate FTP (File Transfer Protocol) connections with payroll vendors/clients using direct FTP.
• Work with network payroll vendors for plans transferring to our Payroll Bridge product Coordinate with internal departments for issue resolution of incoming cash/payroll files.
• Work with internal departments to review data from prior provider to ensure data load is accurate.
• Map new and complex payroll files ensuring required data is provided to support the plan features.
• Work extended hours and overtime during peak seasons or high volume.

What you will bring

• Bachelor's degree, preferably in Business, Finance or a related field or equivalent related experience.
• 4 - 7 years of experience in financial industry required, with payroll processing knowledge preferred.
• Strong attention to detail required.

What will set you apart

• Experienced professional with fully understand of EASY or other recordkeeping software and knowledge of defined contribution plans preferred.
• Have wide-ranging experience using professional concepts and functional/sub-functional objectives to resolve complex issues in creative ways.
• Ability to work effectively with business clients.
• Experience training new team members on policies, procedures, and best practices.
• Excellent written and verbal communication skills.
• Strong presentation and client communication skills.
• Excellent time management.
• Proven decision making.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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