Senior Analyst, IS Operations & Supply Chain Analytics

Your Opportunity as a Senior Analyst, IS Operations & Supply Chain Analytics

The Information Services (IS) department at Smucker drives technology solutions that enable the business to perform, transform, and grow. As a Senior Analyst within the IS Supply Chain & Operations Analytics team, you will play a key role in designing, developing, and supporting data-driven solutions that empower Plant Operations and Supply Chain functions.

Working under limited guidance, you will serve as a strategic liaison between business stakeholders and IS, focusing on analytics initiatives. You will envision, prototype, and deliver user-centric analytical tools and visualizations that translate complex data into actionable insights. Your work will help foster a culture of data-driven decision-making across the organization.

Location: Orrville, Ohio (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Deliver solutions

• Collaborate with business partners to understand needs and translate them into analytical solutions.

• Design and build interactive dashboards, data visualizations, and user interfaces.

• Support and enhance existing analytics capabilities used in Operations and Supply Chain.

• Promote analytical thinking and data literacy across the organization.

• Develop deep knowledge of business processes, data structures, and operational challenges.

Support and maintain existing solutions

• Learn support model, provide troubleshooting and fixes for software issues and interfaces with 3rd party vendors.

• Execute Standard Operating Procedures (SOPs) to support existing business processes.

• Contribute to root cause identification, prevention, and maintenance activities.

• Validate and monitor live solutions.

• Follow defined support call paths including status updates in incident management tool.

• Support go-live activities and hypercare support.

Strengthen the Business Analysis community

• Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession.

• Serve as a participant in the Business Analyst Center of Excellence, seeking opportunities to build and share knowledge broadly.

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for

Minimum Requirements:

• 3+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job).

• Experience with Tableau, PowerBI, or similar data visualization tools

• Experience working directly with business customers and applying business analysis techniques to create deliverables such as business cases, process flows, requirements documents and project plans

• Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.)

• Experience with formal project delivery methodologies/frameworks (Traditional/Waterfall, Agile, DevOps)

• Experience working on teams with assignment due dates or service level agreements (SLAs) to support customer needs

• Experience with business process modeling and change management

• Experience contributing to Data Governance processes

Additional knowledge of experience that we think would make someone successful in this role (not required):

• Experience implementing or supporting Operations (Plant Manufacturing) or other enterprise level software relating to Plant Systems, Corporate Quality, and Supply Chain

• Experience developing solutions on major cloud service provider platforms (AWS, Azure, GCP)

• Experience with Databricks

• Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment

• Scrum Master / Product Owner experience

• Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion

• Experience in the Consumer Packaged Goods (CPG) industry

Learn more about working at Smucker:

• Helping our Employees Thrive

• Delivering on Our Purpose

• Our Continued Commitment to Ensuring a Workplace for All

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