Lead Infusion & Clinic Coordinator - 136002

Under general supervision of the Cancer Center Services management team, the Lead Infusion & Clinic Coordinator supports operations across Multispecialty Cancer Clinics and Infusion Centers as needed in all areas including Clinical Care Coordinator desks, Call Center and Cancer Center clinic areas in various locations. The Lead Infusion & Clinic Coordinator is responsible for oversight of the complex infusion and clinic patient appointment scheduling process within Epic. Takes a lead role to ensure staff is trained and coached in the infusion and clinic scheduling process. Assists in the development and improvement of the scheduling process in the Infusion Center. In conjunction with the Infusion Center and Cancer Service teams establishes standards and procedures to maintain patient infusion and clinic schedules and identify opportunities for more efficient and greater patient care delivery related to appointments and scheduling. Acts as a liaison between Infusion Center staff, Cancer Services teams and UC San Diego fellow employees, i.e., Physicians, Case Managers, etc. Leads quality assurance efforts and serves as a front-line customer service representative for all scheduling issues and patient complaints/problem resolution in all clinic areas and the call center. Makes recommendations for improvement of processes. The Lead Infusion & Clinic Coordinator is responsible for a variety of responsibilities in support of patient services within clinical and call center areas including; greeting patients, arriving patients for their appointments, registration updates, insurance and authorization verification, audit billing documents, co-pay collection, answering patient phone calls and providing assistance as needed. Maintains a high level of professionalism in communicating with patients, subordinates, peers and physicians. Performs other lead duties as required.

• Three (3) years Patient Scheduling experience in large, complex healthcare environment.

• Expert knowledge of Epic/Cadence.

• Experience with insurance and authorization.

• Possess demonstrated knowledge of third party payors including federal, state, and private health plans.

• Medical terminology training or certificate.

• Demonstrated problem solving ability by using good judgement and applying these skills to customer and ensure expectations are met.

• Demonstrated ability to independently set priorities in order to meet established deadlines.

• Ability to work effectively in a high volume environment.

• Highly proficient with MS Office: Excel, PowerPoint, Outlook, Word, etc.

• Familiar with hospital patient access systems.

• Superior customer service skills.

• Advanced knowledge of Infusion Scheduling/Oncology.

• Medical terminology training or certificate, Oncology specific.

• Bilingual in Spanish and English.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

• Monday - Friday work schedule with occasional weekend availability as required.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.