Communications Generalist

Job Summary:

This dynamic position provides essential communications and administrative support to the Department of Family Medicine and Community Health. The work primarily involves helping to craft compelling messages, manage communication channels, and support various initiatives that highlight our commitment to patient care, medical education, research, and community health. Simultaneously, the position is part of the administrative core, providing critical support that underpins our daily functions, including faculty support, document management, and general office coordination.

This position is based out of Minneapolis, MN and is eligible for hybrid work from home and/or on campus work dependent upon individual performance and organizational need, though some regular on-site work will be expected. Because the University of Minnesota is a land-grant institution that serves the state, residing in Minnesota is typically required.

Job Duties:

Communications (60%):

• Draft, edit, and proofread a variety of communications materials, including internal announcements, press releases, website content, social media posts, newsletters, presentations, and reports.
• Communicate with internal and external stakeholders as the primary point of contact for the department. Develop and maintain consistent departmental messaging including responding to various inquiries made to the general department and departmental communications inboxes.
• Conduct interviews with faculty, staff, and residents and write feature content for departmental communications.
• Assist in maintaining and updating department website content including updating faculty bios and residency program pages.
• Support the creation of marketing resources, presentations, and other promotional materials.
• Create, edit, proof, and submit print materials for production (e.g. residency photo composites).
• Prepare and distribute mass emails using Salesforce Marketing Cloud.

Marketing & Social Media (20%):

• Provide in person support for internal and external guests and communicate with current and potential faculty and students, community partners, and the general public to promote the Department of Family Medicine and Community Health.
• Create content for and assist in maintaining and updating department social media channels.
• Create and send email campaigns (e.g. Grand Rounds).
• Create and manage digital signage content using Adobe Express templates while ensuring content complies with U of M branding standards and guidelines.

Academic/Administrative (20%):

• Maintain and organize faculty files, including adjunct and other faculty appointments.
• Ensure standardized medical school formatting in annual collection of faculty CVs. Assist faculty as needed with editing.
• Support Department meetings and events in rotation with other staff to provide general support. Requires in person work multiple days per week.
• Assist with special projects and initiatives as assigned by the Department Administrator.
• Coordinate departmental events: reserve and prepare meeting rooms, arrange and assist with audiovisual equipment, create signage and meeting materials, assist with creation of presentations, contact speakers, and coordinate refreshments.
  
  

All required qualifications must be documented on application materials.

Required Qualifications:

• BA/BS degree or a combination of related education and work experience to equal at least four years.
• Excellent communication and interpersonal skills, written and verbal, to effectively interact with a broad range of leadership, faculty, staff, students, and the public at various levels.
• Willingness to take initiative; organized self-starter able to work without close supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Slides).
• Ability to lift and carry up to 25 pounds, travel between offices/buildings to carry meeting materials, mail, and packages, and set up for meetings. Must be able to work occasional overtime and have flexibility of schedule to cover deadlines and early/late meetings.

Preferred Qualifications:

• Exceptional written and verbal communication, editing, and proofreading skills.
• Proficient in Adobe Creative Cloud, including InDesign, Photoshop, Illustrator, and Acrobat Pro, as well as content management systems and other graphic design software.
• Experience updating and maintaining websites, including experience with Drupal.
• Knowledge of email marketing platforms (e.g., Mailchimp, Constant Contact).
• Experience maintaining A/V conferencing equipment, set up, and troubleshooting.
• Knowledge of University of Minnesota business procedures and policies.
• High attention to detail, consistently follow detailed processes, and ensure accuracy in documentation and data.

The Department of Family Medicine and Community Health at the University of Minnesota was created more than 50 years ago in response to a legislative mandate to train primary care physicians. Since then, we have been leaders in transforming the specialty through education, research, and patient care. We are the academic sponsor of seven family medicine residencies-five in the Twin Cities, two in Greater Minnesota. We are involved in medical student education activities across the Medical School's two campuses: Twin Cities and Duluth. We sponsor five fellowship programs-sports medicine, hospice and palliative medicine, behavioral medicine, clinical informatics, and human sexuality- and offer continuing medical education opportunities. We are regularly among the top National Institutes of Health-funded family medicine departments. Our faculty are actively researching health disparities, healthcare delivery, and population health. More at https://med.umn.edu/familymedicine.

Pay Range: $24.72 to $26.44 per hour, we anticipate most offers will be around the midpoint of this range, depending on education and experience.

Time Appointment: 100% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, pharmacy and disability plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).