Digital Services Specialist

Req ID:491551

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Description:

The successful candidate will work on exciting digital transformation projects that serve the needs of the Operations and Maintenance staff. Specifically, the candidate will deep-dive into understanding the people, processes, and technologies required to successfully operate the railroad. Key qualities include, but are not limited to, effective and reactive demand management, being a reliable and skilled team member, expertise on emerging technologies with an ability to deliver proof of concepts, and a proactive investigator on market products and best practices. The following key principles would guide the candidate's work model:

• Establish a digital and innovative way of working for the Services O&M Product Line
• Improve IT cost variability and efficiency
• Reduce Cybersecurity Risk

Additionally, the candidate will:

• Read software contract language and ensure compliance with corporate IT and cyber security processes.
• Meet with vendors to understand technical requirements
• Document requirements from the Services Operations and Maintenance Product Line to ensure all stakeholder needs are met.
• Play a critical role in ensuring the software is implemented and service levels are defined for continuous support from Corporate IT

Organization Structure:

Digital Services

Reports Directly to:

Country Business Partner

Accountabilities & Authorities:

• Manage the operational relationship between Services Operations and Maintenance Product Line and Alstom's Digital Services (DS) counterpart(s) at the site level.
• Ensure Alstom Digital Services (DS) deliver on service level agreement commitments through enforcement of processes and periodic reviews.
• Implement corrective action plans for areas where Digital Services (DS) service delivery is not meeting business expectations.
• For all outages or high-impact incidents, review detailed root cause analysis (RCA) documents. Coordinate with applicable business partners as needed to ensure the provider implements all RCA action items to prevent a reoccurrence.
• Communicate and be the focal point for all Digital Services (DS) matters and correspondence with Alstom Digital Services (DS).
• Be responsible for escalation management at the site level to ensure potential issues do not impact business performance.
• Collaborate with project teams when needed to ensure timely delivery and quality of implementation of new products and procedures.
• Coordinate with central teams on local infrastructure issues (Network).
• Be flexible for local needs but manage global processes; also, always remain available on-call for local emergency situations.

Experience Prerequisites & Required Competencies

Education Requirements:

Degree in information technology or information technology management; a master's degree in information system management is preferred.

Mandatory Experience:

• Proven experience in end user support
• Solid communication skills with Executive Staff
• Results-oriented
• Ability to work with sufficient autonomy and in an international environment
• Teamwork
• 3-5 years of DIGITAL SERVICES (DS) Management
• Proficient with Office 365 Suite, Tier 1 ERPs, Project Planning, User Acceptance Testing, Requirements Gathering and Documentation, and High Level System Modeling

Salary Range:$93,500 - $107, 500

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.