Travel Planner - Specialist

Who We Are:

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you are a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

Join our dynamic team as a Travel Planner Specialist at Loews Hotels, where your passion for travel and exceptional customer service will shine! In this exciting role, you'll have the opportunity to craft unforgettable experiences for our guests by providing personalized travel solutions and insider tips on local attractions. If you're ready to make a meaningful impact in the world of hospitality and create lasting memories for travelers, we want to hear from you.

Who You Are:

• You possess a genuine passion for helping others and a commitment to delivering exceptional service that exceeds guest expectations.

• You have excellent verbal and written communication skills, allowing you to engage effectively with diverse customers and understand their unique needs.

• You pay close attention to the finer details, ensuring that every aspect of the travel planning process is meticulously managed for a seamless guest experience.

• You thrive in a fast-paced environment and can think on your feet, quickly addressing challenges and finding creative solutions to meet guest requests.

• You collaborate well with colleagues across various departments, fostering a positive work environment and contributing to the overall success of the hotel.

What You Will Do:

• Engage with customers via phone, email, and chat to assist with hotel reservations and travel planning.

• Provide tailored recommendations for accommodations, amenities, and local attractions based on guests' preferences and requirements.

• Handle special requests and inquiries efficiently, ensuring that all guest needs are met or exceeded.

• Collaborate with other departments, including sales and marketing, to promote hotel packages and special offers.

• Maintain up-to-date knowledge of hotel services, policies, and local events to effectively inform guests.

• Utilize CRM systems to track customer interactions and preferences, ensuring personalized service in future engagements.

• Address and resolve any customer complaints or concerns in a professional manner, escalating issues as necessary.

• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Your Experience Includes:

• Bachelor's degree in Hospitality, Travel Management, or a related field preferred.

• Previous experience in customer service, travel planning, or hospitality is highly desirable.

• Strong communication and interpersonal skills, with the ability to engage effectively with diverse clientele.

• Proficient in using computer systems and hotel reservation software.

• Detail-oriented with excellent organizational skills and the ability to multitask.

• Passion for travel and a deep understanding of the hospitality industry.

• Ability to work flexible hours, including weekends and holidays as needed.