Residential Services Assistant - 136031

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

Under the supervision, the position serves as the front desk customer service representative and is responsible for day-to-day operational procedures. Maintains occupancy records and changes, enforces student eligibility, and tracks resident accounts taking appropriate action as necessary. Excellent communication, customer service and telephone skills required for heavy contact with staff and vendors. Assists and performs other administrative staff duties during staff absences, shortages, breaks or when requested by supervisor. Will have general receptionist duties

• Experience as an administrative assistant in a residential life/leasing office setting.

• Experience in maintaining filing systems for rapid/easy retrieval by self or others.

• Demonstrated ability to answer, screen, and direct calls/visitors and take complete, accurate messages.

• Advanced experience with Microsoft Word, Power Point, Outlook, Publisher and Excel and ability to learn new software programs.

• Demonstrated ability to work under pressure, with frequent interruptions while performing multiple tasks.

• Strong interpersonal and verbal communication skill with the ability to clearly, courteously, and diplomatically communicate information to a diverse group of people (including students, parents, staff, and the community) in person, on the telephone, and via e-mail in a professional manner.

• Demonstrated ability to exercise discretion, tact and diplomacy in handling sensitive matters and maintaining strict confidentiality.

• Ability to initiate and track various issues and follow-up to ensure timely completion of projects.

• Demonstrated knowledge of proofreading, grammar, punctuation, spelling and standard business formats.

• Demonstrated ability to work both independently and in cooperation with others to accomplish assigned tasks.

• Ability to operate standard office equipment (e.g, copier, printer, fax machine).

• May be required to work occasional overtime including some weekends.

• May be required to work alternate work hours and shifts, including weekends.

• Background check required.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.