Pre- Registration Specialist

Summary:

The Pre-registration Specialist is responsible for ensuring
accurate and timely pre-registration of patients for scheduled services. This
role includes generating estimates, communicating with patients regarding their
financial obligations, securing pre-service payments or establishing payment
arrangements, and ensuring all demographic and insurance information is
accurate. The Pre-registration Representative/Specialist plays a critical part
in optimizing financial outcomes and enhancing patient experience through
effective communication and financial counseling.

Responsibilities:

Pre-registration & Verification

- Complete pre-registration for scheduled services, ensuring
all required information is obtained and accurately entered into the system.

- Verify patient insurance coverage and eligibility prior to
scheduled services.

- Ensure all demographic and insurance information is
accurate and up-to-date.

Financial Analytics & Patient Interaction

- Generate accurate cost estimates for scheduled services
based on payer contracts and patient insurance coverage.

- Communicate with patients regarding their financial
obligations, including co-pays, deductibles, and out-of-pocket costs.

- Secure pre-service payments or establish payment
arrangements prior to the date of service.

- Provide clear and empathetic financial counseling to
patients, ensuring understanding and satisfaction.

- Interact with patients to address any questions or
concerns related to their financial responsibilities.

Documentation & Compliance

- Maintain accurate and up-to-date records of all
pre-registration activities in the electronic health record (Epic) and patient
accounting systems.

- Ensure compliance with HIPAA, payer guidelines, and
internal policies.

Other information:

Education & Experience
Skills & Competencies

- High school diploma or equivalent required; Associate's or
Bachelor's degree in healthcare administration, finance, or related field
preferred.

- Minimum 2 years of experience in patient access,
pre-registration, or revenue cycle operations, preferably in a healthcare
setting.

- Strong understanding of healthcare finance, insurance
verification, and pre-registration processes.

- Proficiency in generating cost estimates and communicating
financial obligations.

- Excellent analytical, problem-solving, and communication
skills.

- Ability to work independently and collaboratively in a
fast-paced environment.

- Experience with EHR systems (e.g., Epic, Cerner) and
Microsoft Office Suite.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Brown University Health Corporate Services, USA:RI:Providence

Work Type: Part Time

Shift: Shift 1

Union: Non-Union