HVAC TB Tech Tm Ld Chill (un)

What you will do

• Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment.
• Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
• Providing Level 1 technical support and assisting with technical development for others.
• Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
• Properly completes all required project and service documentation.

How you will do it

• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all Technicians.
• Provides safety awareness and instruction to subcontractors on Johnson Controls worksites.
• Recognized as a Leader by peers while being a coach and mentor within the branch.
• Escalation points on technical issues and provides on-the-job training for other technicians
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
• Escalation points from the branch to the technical resource team.
• Viewed as an expert in a given field by both employees and customers.
• Assists management with assuring proper field operational disciplines of other Technicians are followed.
• Regularly provides input on development and training needs of the branch.
• Assists with the identification of material needs required for service delivery.
• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
• Communicates with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
• Manages assigned work to meet a professional level of execution, on-time and to the customer.
• satisfaction
• Provides consultant level services for customers related to building system repairs and enhancements.
• Ensures ultimate customer satisfaction levels with assigned customers.
• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
• Completes all training and certifications as required by the company.

What we look for

Required

• In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
• Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
• Effective interpersonal skills to represent the company to customers and other outside contacts.
• Able to explain technical information to technical and non-technical people.