Assistant Manager - Retail Office

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, and 2023
• Top Workplaces USA national award in 2022, 2023, and 2024
• Newsweek's America's Best Banks 2023, and 2024
• Newsweek's America's Greatest Workplaces for Women 2025
• U.S. News & World Report's Best Companies to Work For in Banking and in the Midwest 2024-2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

This position assists the Branch Manager in overseeing the day-to-day operations/activities/efforts of the branch personnel. This candidate will help ensure all operational functions are successfully completed and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. Will also be responsible in the efforts to develop employees to pro-actively meet the client's and prospect's financial needs through our sales process which focuses on our consultative sales approach whereby we work to uncover, identify and deliver products and services to satisfy the client's or prospect's financial needs and exceed their expectations. This is a sales role which requires the ability to manage and meet expected goals and metrics.

Job Duties:

• Assists with overseeing the day-to-day operations/activities/efforts of the branch personnel.
• Assist Branch Manager in finding and developing high quality staff.
• Will assist Branch Manager in ensuring branch associates remain effective, sound and engaged, both from an operations and sales perspective.
• Will assist in ensuring branch associates adhere to established policies and procedures which includes Retail Branch Standards.
• Leading by example through consistently achieve sales results and coaching the PEBO way.
• Maintain a position of trust and responsibility by keeping all client's business confidential.
• Must be able to establish, maintain, and grow working relationships with partners.
• Continue building on and maintaining world class service levels.
• Pro-actively meet the clients' financial needs through our sales process.
• Will be responsible for managing a sales pipeline, achieving assigned goals and surpassing scorecard metrics.
• Capture client concerns and provide solutions, via self or utilizing with other bank personnel, successfully within stated timelines.
• Utilize Salesforce for client and prospect interactions and sales activities.
• Attract new relationships and retain and expand existing relationships.
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Respond to customer concerns with unfailing follow-up and fulfilling their needs and concerns.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Acquires, uses, and maintains, consumer lending product knowledge and abilities to generate and execute loans, lines and deposit products.
• Initiate conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
• Make calls via phone or Teams to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the P1 system.
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals.
• Will research and offer solutions to resolve problems.
• Consistently completes required training for all bank and branch policies and procedures.
• Follow operational standards regarding security, risk management and compliance.
• Will perform special projects as assigned.

Education, Experience and Job Skills:

• High school diploma or GED and one to two years related experience and/or training.
• Prior job experience with extensive customer contact is required.
• Ability to provide coaching and feedback to team.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must be flexible team player with excellent oral and written communication, customer service and cross-selling skills.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Trustworthy and confidential behavior is essential in this role.
• Knowledge and prior usage of computers and computer systems.
• Ability to work individually and with others.
• Must have ability to learn computer and mobile device application quickly.
• Must be able to travel (i.e. to Marietta Ohio Training Center) to attend internal education which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.
• Valid Driver's license.
• Daily Reliable transportation.
• Team player.

Basic Qualifications:

• High School Diploma or GED and one to two years related experience and/or training.
• Prior job experience with extensive customer contact is required.
• Valid Driver's license.
• Daily Reliable transportation.
• Must be able to travel (i.e. to Marietta Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process or other inquires.