Traffic Attendant/Transportation Guide - City Cruises DC

Starting hourly rate: $17.95/hr

City Experiences is seeking Traffic Attendants/Transportation Guides to join our 2025 team for our City Experiences operation in Washington, DC

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

As a Traffic Attendant/Transportation Guide, you set the stage for the perfect guest experience upon boarding our amazing cruises. You provide exceptional guest service by ensuring the best accommodations for parking services and guidance.

Essential Duties & Responsibilities:

• This role is an outdoor role that will require the transportation aide to serve as a guest service liaison to manage traffic flow of guests and transport groups/ charters to designated docking area.
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  Direct incoming guests to available parking spaces and answer guest questions about parking, vessel information, cruises & more.

  
  
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  Control traffic at entrances and exits as needed

  
  
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  Assist in guiding vehicular or pedestrian traffic, regulating the movement and flow of vehicles to avoid traffic congestion.

  
  
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  Resolve guest problems within the scope of authority, otherwise refer to the supervisor/manager on duty.

  
  
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  Ensure guests are operating their vehicles safely and responsibly in accordance with traffic laws while directing traffic flow.

  
  
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  Communicate to guest professionally when problems arise.

  
  
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  Load and unload guests at bus zone who are actively cruising.

  
  
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  Direct bus drivers to recommended parking.

  
  
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  Direct/guide guests from bus zone to the vessels.

  
  
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  Assist ticket booth with the execution of guests.

  
  
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  Performs other job-related duties as assigned.

  
  

Requirements & Qualifications:

• Must have a minimum of 1 year customer service experience
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  Ability and willingness to work in an outdoor environmental element as traffic attendant - heat wind, snow, rain

  
  
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  Must be flexible to work all shifts, including nights, weekends, and holidays

  
  
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  Requires standing, sitting, walking, repetitive motions, bending, climbing, listening. Must be able to stand, sit or walk for an extended period of time/ entire work shift.

  
  
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  Possess strong communication skills and guest service while maintaining professional demeanor.

  
  
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  A positive, upbeat personality that sets the tone and example for the entire team.

  
  
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  Ability to work well with others.

  
  
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  A passion for providing outstanding customer service, and a commitment to demonstrating and teaching guest service skills to others.

  
  
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  Able to maintain a patient, calm and a pleasant demeanor in hectic, challenging circumstances.

  
  
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  Ability to multi-task and to assess and adjust priorities and interactions with multiple guests.

  
  
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  Possesses an upbeat, "can-do" attitude.

  
  
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  A sense of humor that keeps things light even under challenging conditions.

  
  
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  Ability to work in a standing position hour at a time

  
  

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.