Strategic Account Manager

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

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At Moog Medical Devices Group, we foster an environment where individuals trust, respect, and support one another. Our unwavering belief in our people is evident in every aspect of our operations. We cordially invite you to join our ongoing success.

Visit https://www.moogmedical.com/ to gain further insights into our company and our product offerings.

Moog Medical Devices Group specializes in designing, manufacturing, and distributing industry-leading enteral feeding and infusion pumps. Through substantial investment in research and development and leveraging our extensive expertise, we meticulously design and develop advanced infusion systems that enhance medication safety, optimize application performance, and effectively reduce medical expenses.

Moog Medical Devices (MMD) is looking for a Strategic Account Manager.

You will manage high valued accounts, with the objective to retained and grow the business between both MMD and key account. Its responsible for building and maintaining relationships to be both the voice of the customer to Moog and the MMD's voice to the customer.

You will develop new business, evaluating and quoting business opportunities and managing awarded project opportunities. In addition, this role is responsible for managing forecast, increasing bookings and driving overall customer satisfaction while driving cross functional coordination with internal teams to implement new design or design changes accurately and amend purchase orders accordingly.

In this supervisory role, you will manage the Sr Sales Assistant and potentially Sales Representatives. You will report to the Director National Sales in Salt Lake City, UT. Remote or hybrid work schedule may be considered.

As a Strategic Account Manager, you'll also be responsible for:

• Build a sustainable relationship with Key strategic customers by providing all necessary information and fulfilling request to customers on timely manner.

• Ability to effectively communicate and develop relationships over a wide range of operational and professional levels, Buyer, engineers and C suite level executives.

• Retaining and Growing business with customers is key for this position and will be measure with KPI.

• Responsible to conduct negotiation with Customers that leads to have long term relationship by having: MSA, Contracts and Long-term purchase orders.

• KPI fair definition with Customer.

• Monitor and manage common KPIs with customer to make sure MMD operates accordingly.

• Capable lead a problem solving discussion

• Capable to facilitate a technical conversation about MMD products.

• Task management is key as managing multiple accounts at the same time to allow balanced demand from MMD.

• Capable to interact with other departments to develop and facilitate the implementation of new products introduction and or changes to current products.

• Owner of the Quoting process and to keep the quoting tools up to date within MMD

To be considered for the Strategic Account Manager, here are the skills you'll bring with you:

• Bachelor of science degree in engineering, Technology or Business from an accredited university; minimum five (5) years relevant to work experience which including customer facing roles-responsibilities.

• Strong interpersonal and communication skills with levels of technical and operating personnel both external and internal.

• Ability to succeed in highly regulated compliance-oriented environment while still providing service excellence.

• Ability to identify, develop, grow and maintain relationships with key stake holders both at customers and within Moog.

• Ability to Manage complex critical situation appropriately

• Ability to travel up to 20%

• Understand documentation, basics product performance and manufacturing methods.

• Ability to understand and apply financial and costing information to generate a business case to evaluate opportunities.

• Ability to understand market data to be applied on quotes, forecast and growth direction opportunities

How we care for you:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts

• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance

• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages

• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs

• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.

• Additional site-specific benefits may be offered

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Salary Range Transparency:

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.