Sr Manager Police Communications

Be part of a team that values safety, inclusion, and excellence

We are one of the largest U.S. railroads transporting the nation's freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world.

We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential.Come make a difference with us!

Learn more aboutBNSFandourBenefits

Job Location:Fort Worth
Other Potential Locations:Fort Worth, TX
Anticipated Start Date:09/01/2025
Number of Positions:1
Salary Range:$124,600 - $147,200

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.

To learn more about our BNSF Police team, please view this video:Resource Protection

This position oversees all operations of the Resource Operation Call Center (ROCC), ensuring the effective dispatching of emergency services and adherence to all relevant policies and regulations. They also manage personnel, develop and implement procedures, and work to improve efficiency and service quality within the center.

Key responsibilities may include:

• Manage ROCC Operations and Emergency Call Handling:
  Oversee the efficient and accurate processing of emergency and non-emergency calls, ensuring timely dispatch to BNSF police, train dispatchers, and local law enforcement, fire, and EMS services.
• Supervise and Lead Supervisor Staff:
  Direct and support call takers, dispatchers, and supervisors, including staffing, training, scheduling, performance evaluations, and professional development.
• Ensure Compliance with Regulations and Standards:
  Maintain adherence to local, state, and federal laws, including FCC regulations and other TSA and FRA regulatory mandates.
• Oversee Technology and Systems Management:
  Manage and coordinate the use of communications technology, including CAD (Computer-Aided Dispatch), radio systems, card access, camera surveillance, and facility access.
• Develop and Implement Operational Policies and Procedures:
  Create policies and procedures for ROCC operations and oversee procurement of equipment and services to support efficient emergency communications.
• Administrative functions regarding equipment and assignment of personnel including scheduling, evaluations, and training.
• Must be willing and able to work irregular duty assignments to include on-call assignments. Flexible and responsive to customers and ROCC demands in a constantly changing environment.
• CONFIDENTIALITY - As found in BNSF Police Rule 801.8: Information that becomes available through the ROCC may be confidential or sensitive in nature. All ROCC members are required to treat information that becomes known to them as confidential and release that information in accordance with BNSF Railway Confidential Information Policy and Protected Information Rule.

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position.This is notan exhaustive list of the position's duties.

At BNSF Railway, we encourage individuals from all backgrounds to apply, showcasing their skills, experiences and development. We provide resources and tools to help you reach your full potential, fostering a supportive and inclusive environment.

BASIC QUALIFICATIONS:

At least 2 years of experience as a supervisor

In-depth understanding of policies and protocols within an emergency call center

Must possess sound judgement and reasoning skills

Must possess a good working knowledge of ROCC programs; GIS Mapping, Remedy, Genetec, Phone, CCURE and CARS

Ability to de-escalate/diffuse stressful situations

Ability to lead, coach, train, teach and guide Police Communication Specialists and Supervisors of Police Communication in the ROCC

Strong verbal and written communication skills

Receive and/or maintain intermediate TCOLE (Texas Commission on Law Enforcement) certification

Receive and/or maintain access to NCIC (National Crime Information Center) with full access

Receive and/or maintain TAC (Terminal Agency Coordinator) training for NCIC, to manage NCIC records

PREFERRED QUALIFICATIONS:

Bachelor's degree

At BNSF, you will have access to a comprehensive and competitive benefits package including:

• An industry-leading 401(k) and renowned Railroad Retirement program.
• A range of robust health care options for you and your dependents (including domestic partners), including medical, dental, vision, telemedicine, mental health, cancer support, and high-quality care network options.
• Health care spending accounts (HSA) with employer contributions, as well as life and disability insurance, provided at no cost.
• Family benefits includingparental, pediatric and family building support, adoption and surrogacy reimbursement, and dependent care spending account (with employer match).
• Access to discounts on travel, gym memberships, counseling services and wellness support.
• Annual bonus (Incentive Compensation Program)
• Generous leave / time off policies.
• For more information, visitBenefits.

Please be aware of potential fraud that can occur when searching for new career opportunities. Please review ourFAQfor more information and awareness.

All positions require pre-employment background verification, medical review and pre-employment drug screen. You can find more information by reviewing theHiring Process. Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC.More information is available athttps://www.tsa.gov/for-industry/twic

BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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