Security Operations Center Operator

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Security Operations Center Operator; Wed - Sun 2pm-10pm

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Proficiently navigate and operate physical security technology ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open-source media, network video management applications and internet and internal collaborative tools.
• Operate and manage a multi-phone line console system and appropriately determine and assign the level of priority of the call to assist, transfer, document, or notify as appropriate.
• Monitor and operate a radio console and computer equipment.
• Receive and respond to a variety of emergency and non-emergency services and complaints.
• Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.

The Ideal Candidate for This Role:

Required:

• Safety and Security: Must have knowledge of internal and external rules, regulations, policies, and procedures related to organizational security, safety, continuity, and disaster/special response plans.
• Telecommunications: Must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including PTT radio operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies to ensure adequate communication with external agencies.
• Office Tools: Proficient in PC operation and demonstrated understanding of applicable software including Microsoft Office Applications and Outlook.
• Customer Service: Must have knowledge of providing and demonstrate excellent customer service.
• Behavior: Ability to exhibit professional behavior and always promote positive working relationships.
• Actions: Independently make decisions in a fast-paced environment and understand when to make key notifications. Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.
• Timeliness: Process requests in a timely manner to ensure desired service levels and compliance requirements are met.
• High School Diploma
• Drivers License

Desired:

• Associates or bachelor's degree in security management, Criminal Justice, or equivalent physical security operations experience.
• ASIS Physical Security Professional (PSP) Certification

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.