Assistant Operations Supervisor

Assistant Supervisor Operations

The Assistant Supervisor Operations performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

ESSENTIAL FUNCTIONS/DUTIES
* Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
* Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
* Provide guidance and leadership to field crews as directed by the Operations Supervisor.
* Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
* Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
* Assist with scheduling, assigning, and reviewing the work of field personnel.
* Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
* Ensure that ambulance calls are completed in an efficient and safe manner.
* Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
* Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
* Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
* Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
* Assist with and engage in the recruitment and training of new employees.
* Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
* Assist the Operations Supervisor with various tasks as needed.
* Perform other duties as assigned.

QUALIFICATIONS
Experience:
* Minimum 1 year of EMS field experience (3 years preferred).
* Prior FTO or other leadership/supervisory experience preferred.
Education:
* High School Diploma or Equivalent (GED).
* Some advanced education preferred.
Skills:
* Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
* Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
* Strong leadership and decision-making skills.
* Strong listening and comprehension skills.
* Ability to adapt to quickly evolving situations.
* Attention to detail and strong technical skills.
* Thorough knowledge of System Status management.
* Effective oral, written, and interpersonal communication skills.
* Good working knowledge of Microsoft Office.
* Ability to successfully pass a Physical Agility Test.
Credentials/Licenses:
* State EMT/Paramedic Certification.
* State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
* Ambulance Driver's License.
* BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications. | Job Description :

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
* Frequently works out in the field and occasionally in an office setting.
* Works with others and alone utilizing phone, email, and face-to-face communication.
* Occasionally works extended shifts.
* Works day, night, and weekend shifts.
Physical Demands:
* Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
* Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance.
* Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
* Must be able to lift and/or move up to 200 pounds with the assistance of a partner.
Mental Requirements:
* Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making.

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
* Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
* One Team - We respect each other and achieve together what no individual can alone.
* Innovation - We are driven to develop solutions that inspire progress.
* Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
* Ownership - We are accountable for what we do and take pride in how we do it.
* Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
Reports to: Operations Supervisor, Operations Manager
Interrelationships: EMTs, Paramedics, FTOs, Administrative Supervisors, Operations Supervisors

If your passion is delivering patient care in missions where every second counts, apply today!

https://www.globalmedicalresponse.com/solutions

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options, which include medical, vision, dental, 401k, disability, FSA, HAS, EAP, vacation and paid time off.