Account Specialist I

1. Order Entry:

• Pull down orders from SalesForce or Customer Portals.

• Receive orders from email, phone, fax.

• Enter order as appropriate to meet ship date requirement. If not doable, communicate appropriately.

• Process orders for any assigned accounts as outlined above.

• Confirm/Acknowledge the order receipt and provide shipping dates to the Customer.

• Reviewing Open Order Report daily for any issues with orders and communicate if applicable.

• Answer phone queue calls, and process requests as appropriate.

• Enter Rush Requests if necessary, following P & P.

• Track shipments if needed via carrier websites.

• Provide documents at Customer requests (CofA/PDS/SDS).

• Back-up for eCommerce Salesforce inbox and phone queue.

1. Account Maintenance:

• Enter Customer Complaints into Quality System as needed.

• Enter credits/debits as required Force inbox or via the Sherwin-Williams Credit Team.

• Process requests for new Ship To's for existing accounts.

• Directs sales representatives to the Pricing Team if price changes are required.

1. Other:

• Follow the defined record retention process for Department.

• Escalate any issues that impact Customer satisfaction.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

FORMAL EDUCATION:

Required:

• Highschool or equivalent.

Preferred:

• College degree.

KNOWLEDGE & EXPERIENCE:

Required:

• Two years of clerical or office support.

Preferred:

• External Business-to-Business Customer facing experience

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Basic MS Office skills