Senior Technical SME - Operations

CSCI Consulting
life insurance, paid time off, paid holidays, 401(k), retirement plan
United States, Virginia, Quantico
Aug 05, 2025
Job Description CSCI Consulting is looking for a highly skilled and experienced Senior Technical Subject Matter Expert (SME) to join our Operations team. In this role, you will provide expert-level technical support for enterprise IT systems, with a focus on ERP and logistics environments. You'll lead troubleshooting, systems integration, and performance optimization efforts, while contributing to the resilience and efficiency of mission-critical systems. Responsibilities Serve as the Tier 3 escalation point for complex technical issues across infrastructure, middleware, and application layers Lead root cause analysis (RCA), performance tuning, and capacity planning activities Provide expert operational support for large-scale enterprise systems, including ERP and logistics platforms Troubleshoot and resolve issues related to system administration, database operations, and data/interface flows Monitor and optimize system health using tools such as Splunk and other observability platforms Support audit readiness and ensure compliance with security and operational frameworks (e.g., NIST, FISCAM) Collaborate with cross-functional teams to implement ITIL-based service operations, including incident, problem, and change management Contribute to enterprise service desk operations and help build and maintain technical knowledge bases Participate in Agile/DevSecOps workflows, including CI/CD, automated monitoring, and process improvement Explore and support the integration of AI/ML-assisted monitoring and predictive analytics tools Minimum Requirements Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field 7-10 years of experience in enterprise IT operations, systems integration, or technical architecture roles Proven experience supporting production environments for ERP or logistics systems at scale Strong troubleshooting skills across infrastructure, middleware, and data layers Familiarity with ITIL-based operations and service management processes Experience in Tier 3 operations support, including RCA, performance tuning, and capacity planning Proficient in system administration, database management, and interface troubleshooting Hands-on experience with Splunk or similar monitoring/log analytics tools Creativity and adaptability in problem-solving Ability to work with clients to understand their needs Strong organizational and time-management skills Excellent written and verbal communication skills Professional presence Preferred Skills Experience with Oracle E-Business Suite (EBS) and RICECPW components Knowledge of middleware technologies (e.g., WebLogic, SOA, etc.) Exposure to Agile and DevSecOps practices, including CI/CD and automation tools Familiarity with audit and compliance requirements such as NIST and FISCAM Experience supporting enterprise service desks and developing self-service or knowledge-sharing solutions Interest in or experience with AI/ML-driven monitoring and operational analytics Ability to work in a team environment, as well as independently Strong customer and vendor relationship skills Demonstrated ability to comply with data standards and policies Motivation to learn new technologies and methodologies that demonstrate value Past experience working with a federal agency Department of Defense experience is a plus! About CSCI CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: "Do what is right, always." We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren't diametrically opposed! At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate's natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry-those who are ready to move their lives and career forward. Join us today and get excited about Mondays again! Benefits of Working at CSCI Competitive salaries Generous Paid Time Off (PTO) package Paid holidays aligned to the Federal calendar Full health benefits including medical, dental, vision, and life insurance 401(k) retirement plan Team building events Professional development support Legal CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to HR@csciconsulting.com with any questions. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team. E-Verify CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visitwww.dhs.gov/E-Verify. California Consumer Privacy Act (CCPA) Notice As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA). This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations. By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant: Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process. Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process. Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies. Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law. For further information, or to exercise your rights under the CCPA, please contact CSCI's HR team. Disclaimer The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.