Crisis Triage Worker - Deflection MetroSafe Grant

Seven Counties Services is a Community Mental Health Center that offers a full range of mental and behavioral health services, substance abuse treatment, and intellectual and developmental disabilities services in a seven-county region in Kentucky. Counties served include Jefferson, Oldham, Bullitt, Shelby, Spencer, Trimble, and Henry.

Seven Counties Services is fully accredited by The Joint Commission and nationally recognized for effective services and treatments.

Since 1978, Seven Counties Services has delivered innovative, individualized, and compassionate community-based treatment, support and services for persons with behavioral health needs including people with mental illness, children with emotional and behavioral disorders, individuals with developmental or intellectual disabilities, and adults and adolescents with addiction and substance use disorders.

Job Description:

Hiring for all shifts

ESSENTIAL JOB FUNCTIONS

Receives and triages calls sent to Behavioral Health Hub from MetroSafe call takers. Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs using provided database, connects caller with mobile crisis response when appropriate, and monitors status of callers' situations through case follow-up. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Assesses the situation, engage and develop rapport, and de-escalate. De-escalates person in crisis and determine what you can do to help them today. Develops a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis. Facilitates follow-up interventions with the individual. Determines appropriate level of care during the crisis and arrange referrals. Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. Communicates pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible. Performs other duties as assigned, including responding to emergency coverage needs. Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation. Attends and participates in staff and team meetings. Utilizes person centered and trauma informed approach to each interaction.

EXPERIENCE

• Minimum of one year experience in social services.
• Good communication and interpersonal skills.
• Knowledge of available community resources.
• Ability to make sound decisions and judgments in stressful or unusual situations.
• Good supervisory skills and the ability to work in a team environment.

EDUCATION

AL DEMANDS

• Position has no unusual physical demands.
• May involve modestly unpleasant situations such as offensive language from callers.

Time Type:

Seven Counties Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.