AD, Order Management (T1D)

Job Description

General/Position Summary

Vertex Pharmaceuticals Inc. is hiring an Associate Director, T1D Order Management, to join a new Patient Support Team for T1D in Boston, MA. This position will support the potential launch of cell therapies in Type 1 Diabetes. The primary responsibility will be to partner with business leadership to develop capabilities, blueprints, and systems roadmaps for the order management platform that align to support department and business strategy. This role will also be expected to liaise with care managers, manufacturing and global colleagues to ensure compliant and efficient resolution of issues. You will also serve as the liaison between our Care Management and Technology team to manage the strategic direction of the order management platform and oversee the monthly releases of change management.

Key Responsibilities

• Define the order management blueprint for T1D (working with manufacturing) to support the Patient Support team that aligns with the overall strategy Define clear exception and issue resolution scenarios and a clear RACI for field teams interacting with care managers
• Create and maintain the annual business project plan and roadmap for T1D inclusive of the process blueprint and Order Management Platform with clear milestones and dependencies based on the overall vision and strategy. Ensure full alignment with Data, Technology and Engineering (DTE) function
• Function as a subject matter expert on the Order Management for the Care Management team developing a deep knowledge of the business processes and functionalities
• Using strong project management, leadership, and communication skills hold self and Patient Services team accountable to stay on track with deliverable deadlines for requirements and annual planning
• Oversee the day-to-day requirements for the Order Management platform for T1D as well as maintain oversight of all business processes in PSP process blueprint and contained in Order Management (Data Warehouse, Reporting)
• Be knowledgeable about the CRM system to identify where processes and systems overlap and integrate process efficiencies for Care Managers
• Collaborate with business stakeholders to gather and groom functional requirements, then translate items into technical system requirements with technical teams
• Align with DTE Project Manager to oversee end-to-end sprint management activities and ceremonies and ensure prioritization exercises align with business priorities
• Participate in the RFP process for tools, technologies, and support with DTE and establish, track and report on project value drivers and financial impact
• Provide implementation support including validation of business requirements and User Acceptance Testing (UAT)Partner with Commercial Training and Change Management teams to ensure necessary supporting materials are provided and training content is consistent with system functionality
• Create a culture of compliant cross-functional collaboration; examples of key internal stakeholders will be care managers, marketing, IT, legal, compliance, and manufacturing
• Identify opportunities for operational efficiencies, optimizations and continuous improvement and partner with colleagues in other disease areas to share learnings / best practices
• Develop and maintain a long-term life cycle plan for the ongoing maintenance and management of systems (in collaboration with IT)

Required Education

• Bachelor's degree in technology discipline or equivalent

Required Experience

• 9 years of experience with relevant business systems in the Life Sciences industry, or the equivalent combination of education and experience

Required Knowledge / Skills

• Results oriented leader with a proven track record of on-time project delivery for large, complex projects with global stakeholders
• In-depth and specialized knowledge in the core disciplines of project management, business analysis, solution design, delivery and training
• In-depth and specialized understanding of the business, processes, and any appropriate regulatory environments
• Substantial program/ project management, demand management, resource management and system life cycle expertise
• Deep experience in the legal, medical and regulatory environment and application to branded/unbranded initiatives, including understanding of patient support guardrails
• Highly organized, strong project management skills
• Ability to identify root causes of issues and solve complex problems
• Ability to work independently yet function as a team player
• Attention to detail and committed follow-through in communications to stakeholders
• Contributes to Vertex's culture of compliance by focusing on ethics and integrity in all interactions
• Demonstrated ability to effectively collaborate across multiple business and technical teams
• Excellent communication skills, both written and verbal, with the ability to connect effectively with peers, as well as more diverse and large audiences
• Comfortable working in a fast-paced, results-driven, environment, with the ability to multi-task and prioritize the workload of the team
• Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint Experience

Strong experience in Agile methodology

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com