Principal Engineer - ServiceNow

Job Description

General Summary:

The Principal Engineer for ServiceNow is a senior technical leader responsible for designing, developing, and implementing scalable and efficient ServiceNow solutions to support key enterprise workflows. This role will be specifically responsible for managing the IT Service Management (ITSM) & Integrated Risk Management (IRM) solutions to optimize IT operations, improve risk and compliance processes, and advance automation and AI throughout the organization. This role partners closely with business as well as Data Technology and Engineering (DTE) stakeholders to ensure the platform meets strategic needs, adheres to best practices, and enables digital transformation through automation, integration, AI, and optimization.

Key Duties and Responsibilities:

• Understand business partners' needs and vision, and deliver ServiceNow solutions to support and enable their goals and objectives
• Provide guidance on ServiceNow capabilities and limitations, especially for the ITSM and IRM modules.
• Lead discussions on business requirements and user stories (or collaborate with analysts), perform gap analyses, recommend solution designs, and configure ITSM and IRM Suite of solutions.
• Lead architecture, solution design, and development to ensure scalable implementations.
• Lead code reviews and ensure adherence to security and performance standards to ensure reliability and scalability of solutions
• Collaborate with integration teams to develop and maintain APIs and data exchange between ServiceNow and other enterprise systems
• Collaborate with testing and validation teams (provide requirements and test cases) to ensure solutions are meeting business needs and technology standards
• Advise business partners on all key technical decisions during project delivery
• Ensure collaboration and hand-off to the support team post-delivery while remaining a subject matter expert and escalation point
• Collaborate with our on- and off-shore managed services team on projects, enhancements, and maintenance activities
• Work with Internal Controls, audit support teams, Quality and Testing, and Validation teams as needed, to meet SOX/GxP regulatory/validation and change management requirements
• Act as a liaison between the Testing/Validation team and Quality. Other GxP activities include: maintaining the configuration workbook, functional requirements document, data validation scripts, and traceability for out-of-the-box functionality
• Staying up-to-date on the ITSM & IRM releases and providing guidance to business partners on the latest features and how to best leverage AI as a differentiator.

Knowledge and Skills:

• Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request) and IRM modules (Policy & Compliance, Risk, Continuous Authorization & Monitoring (CAM), Audit).
• Working knowledge of custom applications, workflows, and UI pages using ServiceNow Studio, Flow Designer, and scripting (Business Rules, Client Scripts, Script Includes).
• Experience working on Web Services integrations such as REST, JSON & SOAP
• Strong understanding of nowAssist and implementation experience.
• Strong understanding of ITIL processes and risk/compliance frameworks (NIST, SOX).
• Functional knowledge of Project Management, Agile, and SDLC Methodologies
• Strong communication, interpersonal, and collaborative skills
• Solid analytical and problem-solving abilities
• Familiarity with GxP and SDLC Validation process
• Knowledge, familiarity, or experience working within the pharmaceutical industry in a validated environment

Education and Experience:

• Bachelor's degree in a relevant field is required
• ServiceNow Certified Implementation Specialist for ITSM and/or IRM.
• Typically requires 6 years of experience or the equivalent combination of education and experience

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com