Human Resources Director

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Job Summary:
The Human Resources Director is a client-facing leadership position that is responsible for performing full scope human resources services and overseeing the successful management of engagements. These services may include managing client engagement, obtaining and retaining clients, supervising and developing staff, and enhancing the overall processes and procedures of the HR Services team.

Essential Functions and Primary Duties

* Manages the client relationship by overseeing key client functions and client transitions, ensuring the integration and efficient operation of the HR and/or Payroll functions
* Markets Human Resources Services to potential clients, which may include drafting Request for proposals (RFPs), scopes of work, or presenting service options directly to prospects
* Serves as a contact for escalated or complex HR and Payroll matters; problem-solves and identifies/provides resources to address client-related matters
* Oversees the fiscal management of client engagements by monitoring metrics, reporting regularly, preparing monthly client billing, and updating engagement rates
* Represents the HR Services team at firm events and meetings as required
* Performs work in and has an advanced level understanding of compliance with applicable federal and state employment regulations and laws, and company policies
* Serves as a subject matter expert in HR to anticipate client needs; assess effectiveness and eliminate client issues
* Oversees associates on client engagements, providing support, guidance, and feedback
* Oversees client engagements, ensuring proper staffing, budgeting, accounts receivable, and adherence to the scope of work
* Facilitates engagement management by maintaining awareness of client budget, team efficiencies, and effective delegation of client responsibilities to the proper team member
* May lead or provide oversight on client projects such as handbooks, audits, assessments, and compensation studies
* Reviews for accuracy and processes client payrolls as needed, using third-party payroll platforms
* Ensures payrolls are effectively processed according to HR Services standards:
* Collects and reviews time, attendance, and leave information (applicable to DC team members only)
* Maintains payroll-related information and inputs into the payroll system (e.g., separations, tax exemptions, and misc. changes)
* Previews payroll changes prior to transmitting payroll
* Process retirement, FSA, and HSA remittances (as applicable) in applicable platforms
* Serves as the first point of contact for employee and client payroll-related questions
* Ensures accuracy of all payroll-related data (e.g., benefits, retirement, tax, etc.)
* Handles complex payroll situations with payroll providers, state agencies, employees, and client contacts
* Conducts quarterly and annual reviews of payroll information and ensures no adjustments need to be made
* Has a proficient understanding of payroll laws and regulations
* Reviews and approves payroll for submission
* Reviews and approves retirement for submission
* Oversees the effective administration of benefits:
* Processes and reports new hire enrollments, terminations, and changes
* Ensures compliance with COBRA and HIPAA guidelines
* Manage leave administration under disability plans, state, and federal leave guidelines
* Review, process, and resolve any issues regarding benefit bill reconciliation
* Assist employees with benefits-related questions and liaise between employees and the benefits broker/ insurance carriers
* Manage annual benefit renewal activities
* Utilizes knowledge and past experiences to ensure the HR Services team continues to evolve and grow to accommodate additional client engagements and team members
* Utilizes expertise to coach, provide support, guidance, and best practice information to clients and the HR Services team on policies, procedures, compliance, employee relations, and other HR-related matters
* Understands, drafts, interprets, and follows policies, procedures, and applicable employment laws that align with the workplace culture of the client
* Provides on-site support to clients as needed
* Provides support to all HR Services clients as needed
* Proactively seeks and maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law, and communicates to the team
* Writes HR related articles, delivers webinars/training, and networks within the business community
* Monitors staffing levels and ensures proper levels are maintained for optimal client service delivery.
* Participates in the HR Services recruiting process to include resume review, interviewing, and selection of new employees
* Proactively identifies and implements team retention measures
* Support team in their career, advising on, and identifying opportunities for career advancement
* Participates in the Manager Working Group to facilitate continuous improvement of the HR Services team in process, procedure, service delivery, and work performance. This may include:
* Creating and delivering training, or working on a project team, creating meeting agendas, and collaborating with peers on best practices for the team
* Manages the performance of staff associates by providing coaching, constructive feedback, and development opportunities.
* Serve as a Performance Manager for associates:
* Lead onboarding efforts by developing an onboarding schedule; providing an overview of HR Services; reinforcing expectations of the position; facilitating key introductions to the team, buddy, and other key players
* Regularly monitor employee schedules, time entries, and billable hours to ensure associates are not overburdened or underscheduled and ensure they are challenged
* Identify performance opportunities, set goals, and recommend training
* Provide coaching and training for immediate and long-term developmental opportunities
* Serve as an associate resource with regard to CBIZ policy, procedures, expense processing, time entry, etc.
* Identify and direct employees to proper resources for questions or issues related to CBIZ benefits.
* Communicate CBIZ and departmental initiatives as appropriate
* Schedule and facilitate time for one-on-one check-ins for feedback, development, coaching, performance feedback, problem-solving, career-guidance, etc.
* Give and receive constructive feedback that is timely, specific, and fact-based
* Develop a relationship with associates to understand motivations and keys to success
* Provide performance and other associate-related updates to the management team
* Work with CBIZ HR on HR related matters to include time off requests
* Responsible for performance management of assigned associates
* Oversee HR Services team member offboarding by establishing a communication plan and transition plan

Preferred Qualifications

* Advanced knowledge of core concepts, practice, and functions in HR - Proficient knowledge in HRIS and payroll systems, internet software, Microsoft Word, PowerPoint, and Excel
* Ability to understand and learn new systems and apply knowledge as required
* Proficient knowledge of federal and state employment and benefit laws
* Ability to maintain confidentiality

Minimum Qualifications

• High School Diploma or GED required
• Over 6 years' experience in the area of expertise with increasing complexity
• At least 4 years' experience supervising and leading staff
• Must maintain current required licenses and certifications relevant to the field of expertise
• Demonstrate industry experience and technical knowledge in the area of expertise
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Expert knowledge of state and federal legislation and regulations impacting discipline
• Expertise in managing clients
• Advanced problem-solving and critical thinking skills

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