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Branch & Digital Operations Analyst

German American
life insurance, paid time off, paid holidays, 401(k)
United States, Indiana, Jasper
Aug 06, 2025
Job Title: Branch & Digital Operations Analyst

Summary:
The Branch & Digital
Operations Analyst
will be responsible for monitoring, analyzing, and
supporting all aspects of level-1 digital banking transactions. This role will
ensure a smooth, secure, and user-friendly experience for customers engaging in
digital financial activities. The ideal candidate will have a strong
understanding of digital banking platforms, transaction processing, and
customer service support.

What
You'll Do:

Every day you will provide level-1 support for online/mobile banking
and debit card maintenance requests. This role includes monitoring enrollments,
investigating transaction issues, and ensuring timely resolution of customer
concerns. You'll analyze transaction data, prepare performance reports, and
support digital banking enhancements through testing and documentation. A
strong focus on compliance, customer experience, and continuous improvement is
essential.

What
it Takes:

  • Bachelor's degree in Business Management or Business Administration preferred
  • 2+ years of experience in digital banking, online transaction
    support, debit card operations, or financial technology.
  • Knowledge of online banking platforms and transaction processing
    systems.
  • Strong analytical and problem-solving skills.
  • Familiarity with compliance and regulatory standards in digital
    banking.
  • Excellent communication both written and verbal and customer service abilities.

    Bonus
    Points:
  • Experience
    working in a financial institution or fintech environment.
  • Understanding
    of digital fraud detection and prevention tools.
  • Project
    management or system implementation experience.

What we can offer you:

  • Medical, dental, vision, STD, LTD, Life insurance, etc.
  • 17 days paid time off, 11 paid holidays and bereavement leave
  • Educational Assistance Program
  • Wellness benefits
  • Life event coverage
  • Paid parental bonding leave
  • Service awards
  • Financial benefits including 401(k) match, stock purchase plan and more
  • Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
  • Logo wear discounts
  • Free checking account, checks and discounted bank services


This position can be located at the following:

1311 West 12th Ave
Jasper, Indiana, 47546
United States

4424 Vogel Rd, Evansville, IN 47715

313 Frederica St, Owensboro, KY 42301

1854 Midland Trail Shelbyville, KY 40065


About Us:

German
American Bancorp and its family of financial services companies employ
talented, compassionate people throughout the organization, truly making German
American special. Delivering genuine, customized, personal service with a focus
on truly serving customers and communities well, our employees bring the Shield
of Excellence commitment to life with each and every interaction.
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