Valet Attendant

The purpose of this position is to provide valet and remote parking options and to retrieve patients, staff and visitor's vehicles ensuring the optimum use of available parking inventory through proper management of parking facilities. This position's responsibility is to provide a convenient and stress-free parking experience for patients, visitors, and staff by managing their vehicles, allowing them to quickly access the medical building entrances without having to search for a parking spot, and providing beneficial parking options for those with mobility issues, time constraints, and limited parking availability while aiming to minimize the stress of parking so individuals can focus on their healthcare needs.

Providing these Key Benefits to our patients, visitors, and employees:
* Reduced stress: eliminating the need to navigate a large parking lot and find a spot.
* Improved access: provide direct access to the hospital entrance, minimizing walking distance.
* Efficient traffic flow: manage traffic flow and parking efficiently, reducing congestion and streamlining arrival and departure times.
* Positive first impression: provide a welcoming valet service contributing to a positive patient experience from the moment they arrive.
* Accessibility for all: assist individuals with disabilities or special needs by providing assistance with getting in and out of their car.

Parking Representative is responsible for providing a positive first and last impression to patients, visitors, and employees, when they arrive and leave the medical center. Parking Representatives must have strong analytical and navigational skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. A valid driver's license and acceptable driving record is required.

Please note vehicle management operations (valet services) are 24/7/365, including holidays. Parking Representative work schedules are not fixed weekly schedules. You will be required to be available to work on holidays and weekends on a regular basis. #CA-SB

Apply By Date 8/15/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
• High School diploma/GED or an equivalent combination of education and work experience.
• Cashiering and/or direct customer service experience.
• Knowledge of: trac laws, regulations, and procedures (including the rules of the road, right of way, etc); departmental rules and regulations; how to safely operate various transit vehicles; procedures used to secure various transit vehicles.
• Skill in: safely driving various transit vehicles in heavy trac and under various environmental conditions (such as rain, nightfall, and fog); using mirrors to view objects behind and to the sides of the driver; operating wheelchair lift platforms.
• Ability to fuel vehicles of all sizes using diesel, unleaded gas, and compressed natural gas fuels.
• Reading skills to understand and apply policies and procedures and other communication, printed and handwritten in English Writing skills to legibly and clearly convey information in English.
• Skills in oral communication sucient to convey clear and concise information to the public and staff and to respond to questions without confusion or rambling.
• Effectively communicate with passengers, including interacting with irate and agitated people; effectively communicate and interact with Supervisors, co-workers, Central Control, UCDH ocials, and emergency personnel.
• Ability to accept and follow written and oral instructions from a variety of individuals and the capacity for long term memory of such instructions.
• Ability to work with a diverse staff of patients, staff, faculty, and the public.
• Patience to communicate with individuals who have limited English speaking skills.
• Ability to read and understand written materials (such as training materials, departmental rules, DMV Handbook, etc.); follow written driving directions (such as Route Sheets); accurately complete departmental forms and reports; read maps; read, interpret, and respond to trac signs and signals; perform basic mathematical computations (including addition, subtraction, multiplication, and division); read and interpret mathematical information from tables and charts (such as time schedules).
• Ability to demonstrate patience, tact, courtesy, and empathy with others (e.g., grieving, angry, anxious, or upset patients, family and visitors, etc.)
• Ability to listen attentively to problems or complaints and to refer problems to the appropriate source.
• Knowledge of federal, state, and local laws pertaining to the vehicles operated. Possess basic mechanical aptitude to perform routine vehicle diagnosis.
• Knowledge of safety practices and procedures. Ability to perform all job-related responsibilities without causing injury to self and others.
• Ability to work independently.
• Ability to act independently and make accurate decisions with exceptional focus on attention to detail.
• Ability to control flows of traffic and valet lanes.
• High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
• Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
• Ability to calculate and balance numbers rapidly and accurately.
• Understand and respond appropriately to basic customer and employee inquiries.
• Must maintain confidentiality of patients, visitors, staff and guests.
• Ability to operate equipment in assigned area.
• Ability to calculate and balance numbers rapidly and accurately.
• Ability to analyze and solve problems.

Preferred Qualifications

• One year valet, parking industry or professional driving experience
• Practical experience with a variety of manual and automatic transmissions.
• Knowledge of California Vehicle Code 21113a and UCD Traffic and Parking code.
• Thorough knowledge of all hospital streets and parking areas and the various parking instructions and exceptions as they apply to staff, patients and visitors.
• Ability to use personal computer and generate reports.
• Troubleshooting skills to repair or communicate with individuals assigned to service equipment.
• Ability to operate a variety of power and hand tools.

Key Responsibilities

• 85% - Valet Services and Support
• 10% - Parking Command Center Custopmer Service Support
• 5% - Health and Safety Practices

Department Overview

The Parking, Transportation, and Fleet Services Department at the UC Davis Medical Center in Sacramento, CA plays a crucial role in supporting the operational needs of the medical center, while enhancing accessibility and mobility for patients, visitors, and staff. The department is dedicated in providing essential services that ensure seamless transportation solutions and promote sustainable practices. The departmental focus is on enhancing operational efficiency, improving user experience, and ensuring a safe and sustainable environment for all stakeholders involved.

Key Operational Components:
* Parking and Valet Services: Offering a range of parking and options, including patient and visitor lots, valet and stacked parking, employee parking options, and accessible parking stalls. Monitor and manage parking daily operations to ensure parking is available to accommodate the high volume of traffic and parking demand.

* Fleet Services: Manages a diverse fleet of vehicles used for patient transport, medical supply deliveries, Maintenance and repair services and employee travel. Ensures fleet vehicles are well-maintained, safe, and environmentally compliant, incorporating sustainable practices.

* Transportation Services: Operates shuttle services that facilitate connections between various medical center facilities and nearby offsite locations, enhancing accessibility and convenience for patients and visitors. Implements programs and promoting eco-friendly practices, the department encourages the use of public transit, biking, and carpooling to reduce the carbon footprint and alleviate parking congestion.

* Technology Integration: Leverages advanced technologies to enhance customer experience, including mobile applications for real-time parking availability and shuttle tracking. Incorporates digital payment systems for seamless transactions to improve user experience and efficiency.

* Safety and Security: Prioritizes the safety and security of all users in parking and transportation areas through surveillance, regular security patrolling, and well-lit facilities.

* Sustainability Initiatives: Promotes initiatives aimed at reducing the carbon footprint through the Green Commuter programs, electric vehicle adoption, alternative fuel options, and sustainable transport programs.

The UC Davis Medical Center's Parking and Transportation Department is committed to enhancing the overall experience of its users while aligning with the medical center's vision of health and community service.

POSITION INFORMATION

• Salary or Pay Range: $25 - $28.96
• Salary Frequency: Hourly
• Salary Grade: 145
• UC Job Title: PARKING REPR
• UC Job Code: 005334
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Variable / Flexible 24-hour operation (M-T-W-T-F-S-S)
• Location: Cancer Center (HSP093)
• Union Representation: Yes, SX-Service Workers
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not a H-1B Visa Opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Continuous 6 to 8+ Hours
• Loud noise levels - Continuous 6 to 8+ Hours
• Marked changes in humidity or temperature - Continuous 6 to 8+ Hours
• Microwave/Radiation - Continuous 6 to 8+ Hours
• Operating motor vehicles and/or equipment - Continuous 6 to 8+ Hours
• Extreme Temperatures - Continuous 6 to 8+ Hours
• Uneven Surfaces or Elevations - Continuous 6 to 8+ Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Work involves indoors and outdoors work, subject to frequent interruptions and may be performed in and around vehicles. Incumbent may work in parking garages or areas exposed to fumes, dust etc. with some shaking. Work is performed primarily in outdoor environment during day, night and weekend periods and is subject to all weather conditions.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks