Program Director, Epic Systems Administration

The Program Director - Agency Management Systems will lead the strategic direction, oversight, and continuous improvement of our Applied Epic environment across the organization. This leadership role is responsible for managing a team of Epic Systems Administrators and driving initiatives that enhance system performance, operational efficiency, and user satisfaction.

The Program Director will oversee system configuration standards, data governance, integration eff orts, and end-user enablement strategies. In addition to providing technical guidance, this individual will collaborate cross-functionally with business leaders, IT, and vendor partners to align our Applied Epic agency management system's capabilities with organizational goals.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

We are looking for a highly motivated individual who can work collaboratively to:

• Lead and mentor a team of Applied Epic Systems Administrators.
• Set the vision and roadmap for the effective use and evolution of Applied Epic and its integration with our proprietary platform.
• Ensure consistency in system configuration, workflows, and user permissions across the organization.
• Champion data integrity, security, and compliance within the Epic environment.
• Drive process optimization, automation, and best practices across all business units using Applied Epic.
• Oversee integrations with third-party systems and coordinate with IT and vendors to ensure stability and scalability.
• Develop and deliver performance metrics, user satisfaction reporting, and continuous improvement plans.
• Act as a strategic advisor to executive leadership on technology-enabled operational enhancements. Manage training and change management initiatives for Epic-related projects.

Skills and experience that will lead to success

• Demonstrated leadership experience managing teams in insurance technology environments.
• Extensive hands-on expertise with agency management systems such as Applied Epic, AMS360, and comparable platforms, including system configuration, workflow design, and integration capabilities. Direct experience with Applied Epic is preferred.
• Deep understanding of insurance agency operations and core business processes.
• Proficient in both agile and waterfall software development methodologies; experienced in working closely with Product and Technology teams. Strong knowledge of IT security best practices, including identity and access management (IAM) and role-based access control (RBAC).
• Experience leading agency management system migrations, data conversions, and mapping initiatives.
• Excellent analytical and problem-solving skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
• Effective communicator with strong training and change management capabilities to promote adoption of new systems and workflows.
• Practical experience with disaster recovery planning, system integrations, and conducting data audits.
• Skilled in supporting both on-premise and cloud-based technology solutions.
• Familiarity with a broad range of insurance technology platforms and tools, including those that support policy administration, client engagement, e-signature, document management, and workflow automation.

Education:

• Bachelor's degree in a relevant fi eld (e.g., Information Systems, Business, or related discipline).

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $145,000 - $200,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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