Audio Visual Technician I

Job Description

Typical duties may include but are not limited to:

• Installs, troubleshoots, and repairs peripherals, AV control panels, and computers.
• Resolves internal user problems and ensures correct operation of audio visual equipment.
• Maintains parts inventory and logs all service/repair activity.
• Processes orders, logs, and controls loan equipment inventory.
• Tracks tickets in work order system.

Other Duties:

• Serves as essential personnel and provides assistance in the event of an emergency on campus.
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and one year of full-time experience directly related to the job functions.
• Experience in multimedia technical system support, helpdesk support, or other closely related experience.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Bachelor's Degree from an accredited institution in an area of appropriate specialization.
• Experience in higher education.
• Experience with technical support of computer and multimedia systems; operating and troubleshooting classroom media presentation systems.

Knowledge, Skills, and Abilities:

• Knowledge of and ability to manage audio visual control equipment such as Crestron/AMX/Extron.
• Knowledge of desktop computers and basic networking concepts.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands are involved.
• Ability to collaborate and work effectively within the community and willingness to contribute to a team effort.
• Ability to operate personal computers with proficiency and to learn new applications and systems.
• Ability to work independently and follow through on assignments.
• Ability to provide professional customer service.
• Ability to install and operate sound systems for events.
• Ability to work evenings, nights, and weekends as necessary.

Pay Grade 15

This position is not eligible for sponsorship.