Senior Program Manager

Tyler Technologies is seeking a Sr. Program Manager to support the successful delivery of complex, high-impact client projects. This role is responsible for coordinating cross-functional efforts, driving program execution, and ensuring that project scope, timeline, and deliverables align with both client expectations and internal business goals.

As a Sr. Program Manager, you will play a direct role in client project scoping, resource planning, and contract execution. You will lead teams through change management, set clear expectations with stakeholders, and manage risk across your portfolio. This is an ideal position for someone who thrives on collaboration, clarity, and execution within dynamic technical environments.

Location

Troy, Michigan | Herndon, Virginia | Overland Park, Kansas

Responsibilities

• Oversee key client cloud solution, ensuring successful delivery of contractual obligations, client satisfaction, and financial performance
• Lead or support client project scoping, translating requirements into clear, executable work plans with defined deliverables
• Participate in pre- and post-scoping planning to ensure alignment between proposed scope and delivery capabilities
• Develop and maintain detailed project plans, ensuring accurate timelines, milestones, and resource assignments
• Set and manage clear client expectations regarding project objectives, responsibilities, communication cadence, and escalation paths
• Collaborate with internal teams to align resources and skillsets to project needs, adjusting as priorities evolve
• Implement and maintain effective change control processes to manage scope adjustments, cost impacts, and delivery timelines
• Identify and mitigate risks across multiple projects, facilitating resolution before issues impact outcomes
• Serve as a primary point of contact for clients throughout the project lifecycle, building strong relationships based on trust and transparency
• Provide direct oversight and hands-on support for high-priority or complex projects as needed
• Drive collaboration between software engineers, business analysts, quality assurance teams, and client stakeholders
• Monitor project health, including budget, resource utilization, timelines, and client satisfaction
• Provide strategic insight and reporting to leadership on program status, dependencies, risks, and opportunities
• Ensure that platform security is maintained, working closely with the security team to implement appropriate patches and safeguards.
• Contribute to continuous improvement of delivery processes, knowledge sharing, and best practice documentation

Qualifications

• Bachelor's degree or equivalent work experience in Information Technology, Business, or a related field
• Proven experience managing complex software implementation projects or programs involving multiple teams and stakeholders
• Familiarity with Agile/Scrum methodologies and software delivery best practices
• Experience in project scoping, proposal development, and translating business needs into contractual deliverables
• Strong understanding of resource planning and capacity management in professional services or consulting environments
• Demonstrated success in managing scope, change control, and client expectations across long-term engagements
• Strong leadership and interpersonal skills with the ability to influence without direct authority
• Excellent verbal and written communication, including experience presenting to clients and senior leadership
• Highly organized with the ability to manage multiple priorities and make decisions quickly
• Experience managing budgets, forecasts, and profitability at the project or program level
• Adaptable, collaborative, and solutions-focused with a passion for driving client outcomes

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