Process Improvement Specialist

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Consumers Credit Union (CCU) is looking for a Process Improvement Specialist! While reporting to the Director Business Analyst & Process Improvement, you will support key process improvement initiatives with a focus on helping the organization reduce costs and errors, while enhancing both member and employee experiences.

This is a great opportunity to make an impact across all areas of the company by participating in the review and re-engineering of organizational business processes. You will be able to drive sustainable, organization-wide impact using six sigma and continuous improvement methodologies. CCU is a fast-growing, dynamic organization whose "for people, not profit" mindset has been recognized by Forbes as a "Best-in-State" credit union!

Location: Lake Forest, Illinois (hybrid/flexible work schedule, 2-3 days/week onsite). Local Northern IL/Southeastern WI candidates only!

Key Responsibilities:

• Assisting in the evaluation, organization, planning, and execution of process improvement activities using Lean Six Sigma and/or other continuous improvement methodologies to identify issues and opportunities and positively affect and achieve sustainable results.
• Supporting continuous improvement initiatives across CCU with focuses on improving the member and employee experience and Return on Assets (ROA).
• Collaborating with leaders to evaluate work process, service issues, and job function to ensure continuous improvement and achievement of desired results. You'll keep leaders informed of initiative statuses, areas of opportunities, and key operating items.
• Facilitating teams, coordinating resources, and providing support to identify process improvement initiative requirements, secure resources, and drive initiatives to successful completion and resolution.
• Maintaining quality reporting related to costs and savings, tracking success and opportunity measurements, and maintaining basic record retention.
• Educating and supporting internal staff on process improvement initiatives and other continuous improvement methods.
• Performing basic analytical and statistical process control methods to trend and analyze data and process improvement initiative impact.

Qualifications:

• Bachelor's degree in Business, Operations or related
• 3+ years' experience in Process Improvement (Degree preferred with experience; in lieu of education we may consider 5+ years' experience in Process Improvement)
• Lean Six Sigma Green or Black Belt
• Computer proficiency in MS Office, Project, SharePoint, Visio, Outlook, MS Teams, Mural and Domo
• Collaboration skills - must be able to work across the business and with all levels of the organization
• Analytical skills - must be able to help teams define metrics and analyze data

Compensation:

The salary range for this role is $ $61,470 to $92,206 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4 billion in assets and serves more than 260,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.