Case Manager

Position Summary

The Salvation Army Rochester Corps is "Doing the Most Good" by providing holistic, person-centered services to individuals and families. In addition to worship services and pastoral care, services include short and long-term case management; food, clothing, utility, rent, and housing support; shelter and housing programs; and connections to community partners.

The Case Manager provides targeted, person-centered case management to help participants break the cycle of crisis and achieve self-sufficiency. This role includes participant recruitment, service planning, progress monitoring, landlord and community engagement, and ensuring program compliance. Additionally, the Case Manager supports outreach, promotes social services, and assists with reporting.

$24.50 - $26.50/hour, 40 hours/week

20 NE First Ave, Rochester, MN 55906

Essential Functions (approximate time spent)

• Case Management (70%): Provide long-term, strength-based, person-centered case management to participants. Develop and implement service plans, monitor progress, conduct home visits, and support participants in achieving housing, employment, and self-sufficiency goals.
• Participant Information Management (10%): Maintain accurate and up-to-date participant records in case files and databases. Ensure timely and compliant documentation of case notes, assessments, and progress updates.
• Participant Recruitment & Program Promotion (5%): Recruit eligible participants for the scattered-site housing programs. Promote social services and corps programs through outreach, referrals, and community engagement.
• Community & Organizational Engagement (5%): Support and promote The Salvation Army, RRH, and POH initiatives by collaborating with colleagues and participating in community events, forums, and outreach activities.
• Resource Development & Landlord Relations (5%): Maintain an updated catalog of local community resources and service providers. Develop and foster relationships with local landlords to support housing initiatives.
• Program Reporting & Compliance (5%): Assist with grant reporting, processing participant support services, statistical tracking, and program compliance documentation.

Education and Experience

• Bachelor's degree in a relevant field. A combination of education and experience may be considered in place of a degree.
• If the degree is in social work, state board licensure is required.
• Previous experience in social services is required.
• Experience with long-term case management is preferred.
• Must successfully pass all required background checks, possess a valid driver's license, and meet the MVR requirements.

Competencies

• Flexible interpersonal and communication skills.
• High level of honor in dealing with confidential information.
• Works with integrity, valuing honesty and diligence.
• Excellent organizational skills and attention to detail.
• Proficient with PC, Microsoft Office, and databases.

Working Conditions

• Primarily sedentary work, involving extended periods of sitting and computer use.
• Must lift to 20 pounds occasionally.
• Professional setting, not eligible for a hybrid, remote-friendly work arrangement.
• Requires clear and effective communication with colleagues, participants, and community members.

Supervisory Responsibilities

None.

Driving/Travel Requirements

Drive agency vehicle locally to support the mission.

Other Duties

All employees recognize that The Salvation Army is a church and agree that as employees of The Salvation Army, they will support its religious mission.

This job description is not all-inclusive. It is intended to identify the essential functions of the position. The supervisor may assign other duties, responsibilities, and tasks.