Intensive Support Coordinator (ISC) Team Lead

If you're looking for a rewarding job helping people with disabilities become more independent and involved in their community, Benchmark Human Services is seeking a Intensive Support Coordinator (ISC) Team Lead. We provide thorough training, great challenges, and even greater fulfillment as you help individuals reach their maximum potential.

In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

The ISC Team Lead will provide resources and support to individuals with intellectual and developmental disabilities, their families and guardians in order for the individual to be included in society, live as independently as possible and function at their maximum potential. Team Lead will also manage day to day activities of the case management team (Traditional and Employment Express Case Managers) to ensure quality outcomes (i.e. reduction in emergency room visits and hospital admissions, improved member satisfaction) and cost effectiveness.

Benefits:

• Very competitive salary
• Opportunities for career advancement
• Flexible schedule
• Medical, dental and vision insurance
• 401K with employer match
• Tuition reimbursement
• Paid time off and sick time
• Employee referral bonuses
• Potential annual bonus on top of salary.

Job Responsibilities:

• Follow all policies and procedures set forth by the company, Georgia Department of Community Health and Home and Community Based Services (HCBS) rules
• Perform evaluations and assessments to meet the needs of individuals served
• Assist individuals served with applying for financial assistance, residential planning, vocational, recreational and educational desires, healthcare, in home supports, day services, legal, nutrition, transportation, social and other related services and resources.
• Advocate for services that will support the individual's success
• Maintain all case records
• Prepare, update and monitor Care Path Plans
• Provide support to individuals so they can participate in and direct the person centered plan development process
• Coordinate meetings with individual, families and guardians, and members of the interdisciplinary team as required
• Establish and maintain positive relationships with individual, families, guardians, state officials and team members
• Record work and billing time in accordance with company policies
• Track, monitor and enter specified data points
• Report any suspected abuse, neglect or exploitation immediately to supervisor or department head
• Complies with all standards to assure the health and safety of all individuals
• Provide support and guidance and supervision to assigned Case Managers and Case Management Associates in order to promote efficient and effective delivery of case management services.
• In any given quarter, traditional SC supervisors conduct an unannounced 'look behind' visit to a minimum of one participant per caseload for each SC supervised. These visits are made at varying times to include weekends, evenings, and early mornings.
• SC supervisory staff complete additional visits on an as-needed basis per month to mentor and evaluate staff, problem solve and implement strategies to facilitate the overall goal of the program.
• Review, develop and modify day to day workflows to ensure timely completion of visits and attainment of productivity benchmarks.
• Evaluate and document staff performance; coach staff to improve both quality and quantity of skills attaining optimal performance.
• Utilize data to track, trend and report productivity and outcome measures; work with the management team to implement necessary improvement strategies.
• Other duties as assigned

Minimum Requirements:

• Bachelor degree in human services, social work, sociology, psychology or other related field
• Certification and ongoing training in crisis intervention curriculum
• Valid Driver's License and auto insurance
• Proficiency with computers navigating in multiple systems and web based applications
• Must be experienced and competent in profession and maintain any applicable license, training and/or certifications.
• Travel up to 75%

Preferred Requirements:

• Minimum of 2 years managerial/leadership experience
• Accredited Case Manager (ACM) or Certified Case Manager (CCM)

Knowledge and Abilities:

• Fundamental understanding of the state's case management system
• Fundamental understanding of the state's waiver programs
• Must be able to work collaboratively while meeting individual performance goals
• Must be able to verbally and non - verbally communicate with a broad audience of stakeholders
• Ability and skill to use technology tools in the daily performance of duties
• Understanding of HCBS rules, person-centered planning and other related best practice methods

Contact Information:

Please apply online at BenchmarkHS.com and select the Careers tab

Phone: 478-451-0557

Website: benchmarkhs.com

EEO and Affirmative Action Employer

Veterans, Women and Individuals with Disabilities encouraged to apply.

Benchmark has provided services for 65 years. Learn more about our 65th anniversary celebration: 65 Years of Stories.