Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way. THE HIGH LEVEL The candidate will support break/fix tickets and service requests throughout the Richmond Metro Area.
They will also be responsible for maintaining, updating, and documenting inventory in real time. WHAT YOU'LL BE DOING
- Provide technical / IT support for Commonwealth of Virginia
- Responsible for system updates, ticketing and asset management
- Perform break/fix software & hardware support (including OEM-certified warranty repair)
- Execution of asset disposal activities
- Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
- Provide support remotely via remote administration tools as well as onsite / desk side
- Imaging of Commonwealth devices
- Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
- Ability to provide after-hours and weekend support (When needed)
WHAT YOU BRING TO THE TABLE
- High School plus advanced training and 2 plus years of experience.
- Experienced with troubleshooting Hardware (laptops/desktops)
- A keen eye for recognizing problems and pushing resolutions
- A critical thinker who can think outside the box
- Ability to communicate complicated resolutions to everyday end users
- Teamwork mentality
- A professional demeanor
- Requires frequent travel with reliable transportation
- Must possess a valid Driver's License
- Must be able to lift a maximum of 30 pounds
- Must have manual dexterity
- Ability to read asset tags
- Ability to pass a VITA background check
- Ability to pass Department of Corrections clearance
- Ability to pass Virginia State Police clearance
TRAVEL REQUIREMENTS Travel varies depending on tickets and technical skillset. WHY YOU'LL LOVE IT
- Be instrumental in designing something new. Bring your expertise and make this opportunity uniquely yours.
- Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
- Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.
- Iron Bow fosters a family-oriented culture where every team member is embraced. Join us and be part of something meaningful supporting your community while making a difference across the Commonwealth of Virginia.
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics. |
Iron Bow Technologies
Aug 07, 2025