Account Manager

Account Manager

Location: Cleveland, OH
Schedule: Hybrid, 1 day in office

About Us:

H&M Landscaping is a Visterra Landscape Group platform partner ranking among North America's top 30 landscape service providers. Collectively, Visterra partner companies bring more than 200 years of expert landscape maintenance, enhancement, construction, sweeping, portering and critical winter services with a reputation for excellence in client service. Incumbent partner leaders guide day-to-day operations with teams that value and prioritize safety, employee wellbeing and dynamic career pathways. Visterra is a back-to-back winner of Lawn & Landscape's coveted Best Places to Work in Landscaping and has earned consecutive safety awards from the National Association of Landscape Professionals. Visterra partner companies include: Riverside Services and Herzog Landscaping in the Northeast; Oberson's, GroundsPRO, Full Care, Cru Cutters and H&M across the nation's Midwest; and Dyna-Mist in the southern United States. For more information, visit www.vlgllc.com.

Pay:

H&M offers competitive pay commensurate with experience in a similar position. The range for this position is $70,000 to $80,000 annually, but actual compensation will vary depending upon new hire experience and qualifications as well as internal equity.

Role Overview:

The Account Manager oversees the current landscape maintenance, sweeping, and snow removal accounts. The Account Manager will provide superior customer relations to our external clients to succeed in this role. The Account Manager will increase enhancement sales and promote Full Care's additional service lines to our clients. The Account Manager will maintain a partnership with Superintendents to see that H&M quality goals are met, the Branch Manager to see that the H&M goals of Safety and EBITDA are met, and the Territory Sales Manager to see that the goal of Gross Revenue is met.

Key Responsibilities:

• Ensure site and team safety by maintaining a clean, operational vehicle, identifying hazards, and promoting safety awareness in alignment with NALP Safety Award goals.
• Serve as the primary point of contact for all assigned client accounts across maintenance, sweeping, ice control, and enhancement services.
• Foster strong client relationships by instilling confidence, delivering consistent communication, and ensuring a positive customer experience.
• Oversee service delivery by ensuring all contractual obligations and H&M quality standards are met; proactively address minor quality concerns.
• Drive account renewals by sustaining service excellence, managing expectations, and identifying opportunities to extend client partnerships.
• Utilize Aspire and Company Cam to maintain CRM accuracy, create proposals, document site visits, and support operational tracking.
• Collaborate with field leadership including Superintendents and subcontractors to support enhancement projects and address service issues.
• Generate enhancement sales by identifying site opportunities aligned with client goals and preparing accurate proposals and pricing.
• Represent H&M professionally by engaging in industry groups and maintaining awareness of market trends impacting customer needs.
• Support business development through relationship-building, visibility in the field, and strategic contributions to overall sales initiatives.

Key Performance Indicators (KPIs):

• Promote a culture of safety by ensuring full team compliance with the Visterra Safety Program and contributing to the achievement of an NALP Safety Award.
• Drive profitability by maintaining at least 95% client retention (measured in dollars) and selling all enhancements at or above a 60% gross margin.
• Support top-line growth by achieving a 2025 goal of $500K in enhancement sales across assigned accounts.

Requirements:

• 3+ years experience in the Landscape industry or a horticulture-related; degree is preferred but not required.
• Proficiency in utilizing MS Office; experience utilizing Aspire is especially preferred!
• Valid driver's license with a clean driving record over the past three years, in compliance with company policy; ability to travel up to 90% of the time.
• Working knowledge of maintenance, sweeping, and snow removal equipment and vehicles.
• Must be able to pass a background check.
• Maintains the physical capability necessary to perform job responsibilities in the field.
• Strong analytical and organizational skills with the ability to meet deadlines accurately and consistently.
• Demonstrates excellent attendance, punctuality, and a proactive, team-oriented mindset.
• Highly responsive to client needs and able to build strong, lasting customer relationships.

Commission Program & Perks:

• Account Managers earn additional pay on a tiered commission structure
  1. Up to $300,000 in sales - no additional commission
  2. $300,001 - $600,000 - 2% on gross revenue
  3. $600,001 - $900,000 - 3% on gross revenue
  4. $900,000+ - 4% on gross revenue - no cap
  5. $1,000,000 in sales will receive an additional $2,500 bonus
• Technology & equipment you will receive:
  1. Company vehicle with toll tags and gas card
  2. Laptop & Cell Phone

Benefits:

Visterra offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:2025 Visterra Benefits Guide.pdf

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.