Branch Market Manager - Concord & Northwood, NH
Voted Forbes list of America's Best In-State Credit Unions!
At Lighthouse Credit Union, we're all about creating a community that's Good for You, Good for All. We believe leadership isn't just a title-it's a mindset. That's why we're looking for a high-energy, goal-driven leader to join our team as a Branch Market Manager. If you're passionate about building strong teams, driving growth, and making a real impact in your community, we'd love to meet you.
Location: Concord & Northwood, NH
Pay: Competitive salary + incentives
Schedule: Full-time, 40 hours/week. Some Saturdays required.
What You'll Do:
As a Branch Market Manager, you'll lead a dynamic team across our Concord and Northwood, NH branches, rallying them around performance, visibility, and a culture of success. You'll be the go-to for strategy, coaching, and community engagement-driving growth through smart data use and meaningful member relationships.
Your day-to-day might include:
- Leading and developing a team of 8-10+ FTEs
- Managing branch operations and ensuring compliance
- Coaching team members on consultative sales and service excellence
- Analyzing market data to identify growth opportunities
- Driving outbound calling strategies and member engagement
- Attending community events and building referral partnerships
- Collaborating with internal teams like HR, Lending, Marketing, and more
What You Bring:
- 8+ years in customer/member service
- 3+ years of leadership or coaching experience (preferably in a financial or sales-driven environment)
- Strong communication and relationship-building skills
- A passion for goal-setting, team development, and community impact
- Comfort with data, KPIs, and strategic planning
- A mindset that embraces change, innovation, and continuous learning
Leadership at Lighthouse Means:
- Demonstrates Interpersonal Awareness & Skills - You build strong relationships and foster teamwork.
- Embraces Change & Learning - You support growth and innovation.
- Utilizes Critical & Creative Thinking - You challenge the status quo and think strategically.
- Takes Personal Ownership - You lead with accountability and collaboration.
Benefits We Offer:
- Employee loan discount
- Student loan/tuition assistance program
- Comprehensive medical/dental/vision
- HSA/FSA
- Discount pet insurance
- PTO, VTO, and paid federal holidays
- Weekly paychecks
- 401k plan with employer match/profit sharing
- Participation in our robust Retail Sales Incentive Program
Additional Perks:
- Continued training and advancement opportunities
- Balanced/Predictable schedule; all locations close at 5pm and on Sundays
- Opportunity to join our many employee-created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
- Local Volunteer Opportunities with employer-contributed Volunteer Time Off
- Company Outings and annual Summit
Lighthouse Credit Union is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.