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Branch Market Manager, NH

Lighthouse Credit Union
tuition assistance, 401(k), profit sharing
United States, New Hampshire, Northwood
144 1st New Hampshire Turnpike (Show on map)
Aug 08, 2025
Branch Market Manager - Concord & Northwood, NH

Voted Forbes list of America's Best In-State Credit Unions!

At Lighthouse Credit Union, we're all about creating a community that's Good for You, Good for All. We believe leadership isn't just a title-it's a mindset. That's why we're looking for a high-energy, goal-driven leader to join our team as a Branch Market Manager. If you're passionate about building strong teams, driving growth, and making a real impact in your community, we'd love to meet you.

Location: Concord & Northwood, NH

Pay: Competitive salary + incentives

Schedule: Full-time, 40 hours/week. Some Saturdays required.

What You'll Do:

As a Branch Market Manager, you'll lead a dynamic team across our Concord and Northwood, NH branches, rallying them around performance, visibility, and a culture of success. You'll be the go-to for strategy, coaching, and community engagement-driving growth through smart data use and meaningful member relationships.

Your day-to-day might include:

  • Leading and developing a team of 8-10+ FTEs
  • Managing branch operations and ensuring compliance
  • Coaching team members on consultative sales and service excellence
  • Analyzing market data to identify growth opportunities
  • Driving outbound calling strategies and member engagement
  • Attending community events and building referral partnerships
  • Collaborating with internal teams like HR, Lending, Marketing, and more
What You Bring:
  • 8+ years in customer/member service
  • 3+ years of leadership or coaching experience (preferably in a financial or sales-driven environment)
  • Strong communication and relationship-building skills
  • A passion for goal-setting, team development, and community impact
  • Comfort with data, KPIs, and strategic planning
  • A mindset that embraces change, innovation, and continuous learning
Leadership at Lighthouse Means:
  • Demonstrates Interpersonal Awareness & Skills - You build strong relationships and foster teamwork.
  • Embraces Change & Learning - You support growth and innovation.
  • Utilizes Critical & Creative Thinking - You challenge the status quo and think strategically.
  • Takes Personal Ownership - You lead with accountability and collaboration.
Benefits We Offer:
  • Employee loan discount
  • Student loan/tuition assistance program
  • Comprehensive medical/dental/vision
  • HSA/FSA
  • Discount pet insurance
  • PTO, VTO, and paid federal holidays
  • Weekly paychecks
  • 401k plan with employer match/profit sharing
  • Participation in our robust Retail Sales Incentive Program
Additional Perks:
  • Continued training and advancement opportunities
  • Balanced/Predictable schedule; all locations close at 5pm and on Sundays
  • Opportunity to join our many employee-created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
  • Local Volunteer Opportunities with employer-contributed Volunteer Time Off
  • Company Outings and annual Summit

Lighthouse Credit Union is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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